WM - Burnsville, MN MN 55306

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Colton Koprowski

We are very unhappy with WM and we are eager for our contract to end. We pay roughly $500/month for 3 containers and we have at least 1 missed pickup a month. We will be changing companies when our contract ends even if it means we have to pay more. It’s nearly impossible to reach a customer service agent with any power. If Dispatch decides your stop is getting skipped there’s hardly anything you can do about it. 1 star.

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Susan R

After 5 years of being a loyal customer we are done with Waste Management. For the last couple of years we have had a missed pickup of our Recycling (always the Recycling as the issue) at least once every 30 days it would be missed. We would then go online and see they sent us a notice as to why (driver sick, weather, etc) and they pick up next day or we have to call and say Hey, you forgot us and they would come next day. Last week it happened again where the bins (garbage & recycle) goes out the night before and no pickup on trash (Wed) day. We called it in and the person tells us the driver wrote down "bin was not outside". My husband went back and forth explaining we have never missed a garbage day and they said "Well..our driver said you did forget to put the bin out". Had we forgotten to put it out why do only 1 and not both bins?, honestly we just wouldn't have called..that error would have been on us. We have been cooperative, patient and understanding when this happens over and over again & we never submitted a complaint, but we do not appreciate when they forget again to pick up our Recycling and imply we are lying when we called to let them know they missed our bin. Good thing we have video doorbell showing bin was in fact outside. Poor customer response with attitude lead us to the decision to finally cancel our service with WM. We will be getting a new Waste Service and they just lost a 5+ year customer. (photo shows green bin with yellow lid)

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Heike McKinney

Pick up is going ok lately. I wanted to switch to a smaller Trash container, cause it is just too big for us, but that is not an option. Crazy. I also took us off Auto pay cause the payment was taken out almost two weeks before the due date every month. There is no reason for WM to do that. So now I set up payment on the due date. I realize that I have to pay like $8 more for being off Auto Pay but I don't care. You're not getting my money two weeks before the due date.