Bobby & Steve's Auto World - Columbia Heights MN 55421

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Lilith Lucifer

This place is awesome. I am a young adult and ran into helpful man named Jetli. He was super nice. I don't know much about cars, but this man helped me understand what was going on with my car. Now my car runs perfect. I would def recmond this place to any of my friends. Anyone should work or ask for Jetli.

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Peyten Pederson

Brought my vehicle in for a smart start calibration. Drove from Alexandria Minnesota to the Columbia Heights location as it was the nearest location to me on 12/26/25 that was open for calibrations. I arrived around 10:30 am with ZERO vehicle trouble or abnormal dash messages. Prior to arriving I stopped for fuel in St Cloud, turned off my vehicle during the process, and started it to resume travel to this location. I made another stop at the Bobby and Steve’s convenience store where my vehicle was turned off again as I was inside the building to use the restroom. I left the building, started my car again with ZERO issues or messages, and made my way across the street to the service location. Upon arrival, I was told by a front desk associate it takes around 30 minutes to an hour for the calibration and there was 1-2 people ahead of me. I was fine with this wait, I proceeded to hand over my keys, provide my personal information necessary for the calibration, and find a seat in the waiting area for my vehicle to be finished with service. Between 1-1:30 pm 12/26/25 I was approached by another front desk associate who asked which vehicle for smart start calibration was mine. I informed him it was a tan/brown 2007 Chevrolet Impala. He then informed me that my battery on my vehicle was completely dead(which had enough charge to start and stop multiple times on my 2 hour+ long drive), and that there was two messages appearing on the dash, one stating engine power reduced, and the other stated and issue with the throttle. He informed me that because of these messages on my dash, my vehicle would not start. I was then told a battery charger was going to be hooked up to charge the battery and hope that it resolves the issue. At around 3:30 pm, I was again approached by a front desk associate along with the the associate who was servicing my vehicle informed me that nothing they were trying was working and that I would need to have my car looked at by someone in the morning that has more knowledge. I was also informed by the service associate that the problem was “above my(referring to himself) pay grade” as well as stating that the issue was not cause by them. Upon receiving this information I had asked if there was any chance my vehicle was going to be able to move that day and I was told no. This left me stuck 2 hours from my home and I was forced to find a way back home or find a place to stay for the night. The following day, Saturday(12/27/25), I received a phone call from Bobby and Steve’s at 8:41 am. The associate on the other line stated that he had my vehicle working, however the battery for my vehicle was no longer in good working condition and needed to be replaced. I was informed it would take around an hour, as the process would likely cause the smart start system to need to be calibrated once more. I said to put the new battery in my vehicle. Upon arrival, once service had been finished on my vehicle, I was charged with a $406 bill. $199 for the battery, as well as $150 in labor for a total of $349. The rest of the charges($57) were a mixture of shop supplies, an environmental fee, and sales tax. This is completely and utterly unacceptable and I should not have had to pay a single dime. My car was in working and starting condition when I handed possession over to the associates at Bobby and Steve’s on 12/26/25. Upon completion of service provided by Bobby and Steve’s on, 12/26/25, my vehicle was no longer in working and starting condition for an issue that seemingly could have been fixed the same day. I will never bring my vehicle in for service at Bobby and Steve’s again unless it is for the warranty on the battery provided by Bobby and Steve’s. The associates at this location wrongfully charged me for an issue that I truly believe was caused and connected to the service they provided to me on 12/26/25. Avoid this place like the plague!!!

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Mansoor Monir

One of the worst places I ever been to! Waste my 1200$ and a whole week! Was there for the vehicle inspection they told me to replace my breaks pads and tire. I Changed both now when I came back they told me to change my rear breaks and coolant. Because it was rear breaks not front.