Tri-State Truck Center, Inc Springfield MO MO 65803

d

donte allen

I arrived the 11th, via Rpm towing and while i wasnt greeted and immediately attended to by the staff in the service office, I can say that the individuals that i dealt with (Sean, and mike) were decent enough to discuss my truck issues with! In my opinion the whole staff can benefit from learning hospitable skills that will aid the overall experience for the customers as well as create a pleasant environment thats welcoming and efficient! I did receive a few vague eta’s as to when my truck would be ready but wasnt given clear instructions upon my arrival to see mike or whoever’s in charge of checking out repaired trucks (which would have been preferable) i informed Sean of my arrival and he told me mike’s out of the office and he’ll inform him that im waiting in the drivers lounge… after an hour i went and glanced in the office and still didnt see Mike so i continued to wait a little longer. Around 12:30 (after lunch) i met mike in the office where he made it a point to tell me my truck had been done and he wasnt informed that i had been here this whole time! Lol but he promptly handed me my keys and gave a decent farewell! My overall experience was a pleasant one and i highly recommend this service shop to anyone! The work area where the trucks are being repaired is clean and in order! The driver lounge has comfortable seating (3 lazy boys no recline) a tv hung on the wall but i never used, a bathroom with attached shower(very convenient) but i didnt use and vending machines that werent in operation (bummer lol) also a nice sized microwave was carefully thought of for our convenience and enjoyment! 3 big windows oversee the parking lot of repaired trucks so you can look for yourselves to see if your truck is ready or still yet to be repaired! Thank you Mike and Sean and the great staff at Tri-State may 2026 be an improved fiscal year!??

H

Hershel Bailey

When it’s crunch time and your in a bind theses Gents and Company is a must go to. Every one has the customer service we all look for that’s just about extinct in these ages. When you’re wanting that atmosphere of a clean shop,5 star rating customer service and years of experience and knowledge, positive attitude and confidence and giving courtesy with a smile they are a must go to. I enjoy and look forward to going in and letting them put their skills to work because at the end of the day I feel comfortable that we were treated as a customer should be treated. Look this company and their knowledgeable staff up you will not be dissatisfied !

R

Radka Kaspar

The parts department was very helpful and accommodating. My truck broke down 2 miles from the service center. The service center was so helpful that they delivered the requested parts and I was able to continue on my journey. Very helpful and accommodating. I am very grateful for their willingness.