AutoNation Toyota Winter Park Service Center FL 32792

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Ana Margarita Roosen

I came in originally to just peek at what the car marketed looked liked no a days. We were greeted by Alberto and were not hassled in anyway to make a purchase. He was very clear that we were only looking and he was super knowledgeable on the vehicles. It was a very pleasant time. We felt so informed and seen as customers that at the end of the day I ended up purchasing my first 2025 RAV4. Overall, we got helped by Alberto, Jessica and Tony. They did everything possible to make this happen and it be a smooth transaction. Although the entire process was soooo long and draining, the connection was great. Long story short, yes I absolutely avoid dealerships most of the time, but this was actually a very memorable experience.

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james austin

I am leaving 4 stars just because of the situation I am referring to.(changing to 5 stars) I wanted an oil change on my 15k service. At the time I was told that oil change is every 10k. I was told at the time of scheduling that Toyota was running a sale for oil changes 69 bucks. After the service was complete I was told that I had to pay 89. 20 for shop fees (my truck was already in shop for service so I felt it an unnecessary charge). When scheduling my 20k service I wasn’t sure if it covered the oil change so I asked the cost to pay for it. Turns out the normal cost is 89. Feeling a little aggravated I went to the general manager. Nick Oliver. He was absolutely apologetic. He explained to me that the prices of oil changes has been lowered recently. So 89 wasn’t full price for oil change on 25 tundra. He also gave me a credit towards my next service. Money aside, Nick really went out of his way to apologize and to make the situation right. He is the general manager, he has a lot more important things to do other than apologizing to a customer over 20 bucks. He made me feel as if my situation was the most significant thing for himself to be addressing. I didn’t even want to bother him with this complaint. I’m glad I did because my feelings about Toyota of Winter Park has completely reversed and I will be bringing my truck back here for all my needs. Bad things and accidents happen. It’s how a business addresses those problems that will set them apart from the shady ones. Nick thank you very much

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Caleb Leupold

2.5 hours for an oil change and a tire rotation with a complimentary drive through car wash is crazy. The only extra thing I asked was to have them check why I had an update notification everytime I turned the car on. That wasn't checked until I asked about it when getting my keys. By then it was almost 7pm and I needed to go. I will not be coming back, if the cost reflected the effort being given to the customer I would be fine with $150. But the service is fake at best. The service, efficiency, and speed were more of a reflection of a take 5 except the take 5 was hit with a pandemic and only 1 person was working the entire store. First oil change after buying my car was anything but a success on your part.