West Milford Automotive NJ 07480

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Agustine Rodriguez

I was driving my car when the serpentine belt suddenly snapped, causing the vehicle to stall. I contacted GEICO Roadside Assistance and arranged for my car to be towed to West Milford Automotive, a local repair shop I chose based on their positive reviews and reputation for honesty. I called the shop and explained that I wanted them to diagnose and inspect the problem. I also made it clear that if the repair cost was too high, I would prefer to scrap the vehicle rather than proceed with expensive repairs. Later, Donnie, the shop owner, called and informed me that all my car needed was a starter, a pulley, and a serpentine belt, and that the total cost for parts and labor would be $825 plus tax. I approved the repair and thanked him for his help. About two hours later, the shop called to say that my vehicle was ready. I picked it up 2 days later and drove it approximately 4 miles home without issue. The following morning, however, I drove about 20 miles when the car stalled again, leaving me stranded at around 4:00 a.m. on Echo Lake Road and causing me to miss work. I contacted GEICO Roadside Assistance again and had the vehicle towed back to West Milford Automotive, assuming they would stand behind their work since the issue reoccurred immediately after their repair. When I spoke with Donnie and explained the situation, he told me that the engine had blown. I expressed that if the repair and diagnosis had been performed correctly, the engine failure would likely not have occurred. It appeared to me that the vehicle may have been made to run just long enough to pass inspection and be returned to me. I requested a reimbursement for the misdiagnosis, but Donnie refused and instead offered to connect me with someone who would scrap the car for $500. Finally, I asked if the shop could at least provide a courtesy tow to return the vehicle to my home so that I could decide on next steps, but that request was also denied. I will be taking this man to small claims court even if it cost me more then the vehicle is worth.

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Sander Thys

Would never recommend this place to anyone for auto repairs. They didn't complete the job correctly and don't stand by their work! After multiple visits back to them to complain of the issue, I had to go to a different mechanic to have what they didn't fix correctly, done properly!

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Dave Geno

Donny’s the best. Replaced fuel lines on my Hummer H2 when I thought I was doomed. Honest and reasonable. Best in town hands down