NAPA Auto Parts - Villas NJ 08251

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Tony Montello

Yanno, from friends and other businesses i’ve heard nothing but good things from NAPA, but it must be my bad luck that this place always screws me over. For it being a holiday, i could understand some shipping issues or something, but the online order i placed yesterday said that all the items were already in stock at the store and ready for me to pickup today (i have to get this car done, didn’t even want to, but i was going to work on it today of all days because i need to). The guy behind the desk was rude, absolutely no positive customer service, hardly any problem solving to help me out. He told me to drive an hour away to get my parts. The funny thing is, he has my parts in stock! There’s a version of the same rotors that are differently priced and he wouldnt even provide those in trade for the inconvience. Just tried to make it like it was my fault or the holiday’s fault. Absolutely terrible customer service. This is the reason i usually go to the other autoparts stores in the area. This guy just ruined my day

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m c

I went in 20 minutes before they closed looking for exhaust parts no one else in the area had in stock. After they checked the computer and didn’t show what I needed they made every effort to find another brand that might be compatible. The computer showed one of each part I needed but they couldn’t find them in the warehouse. All three employees searched the store for 15 minutes and found both parts right before they closed. Best customer service I’ve received in years. Thanks again guys.

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Gary W

Ordered a product said it would be there next day three days. Still waiting. Talk to customer service. They say they’ll call me the next morning. They never do piss poor operation but if you want some thing, go to the store and buy it because online is terrible.