Cozy’s Auto Group Inc. NY 12547

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Ann Marie Geremino

Terrible!!!! Stay away!!!! I am only giving 1 star because that is the only way to post a review. We just spent over $350.00 to purchase a spare tire & mounting kit for our brand new 2025 Acura TLX as new cars no longer come with them. We thought that we would try a new local place to simply mount the tire to the rim. My husband went there & asked that they be very care to avoid scratchs and damage. Nelson said he would be very careful and would even put tape on the tire iron. My husband took the protective wrapper off and gave him the new rim. It ended there. To mount the tire, he used grease instead of soapy water (which one should never use on rubber as it destroys it over time). The rim is gouged and badly scratched, inside and out. And he did not even line up the tire stem mark with the rim! He had no idea that was what the yellow spot on the tire was for until I pointed it out after the fact. He didn't charge me. I guess that I was supposed to be happy about that after he screwed up the whole thing! He had the audacity to ask that I leave him a good review! I went back today to see Alexander , thinking that he was the owner and the tire had already lost 5lbs of air over night. They were not even open on time and then couldn't be bothered with making things right. The best that they did was offer to check for leaks when I said that it already lost air, they didn't even offer to clean the grease off and remount it. Quite honestly, I would not have wanted them to do any further damage but they could have at least offered. Happy to share pictures.

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C Copperpot

Amazing service. Highly recommend Extremely high levels of communication. Very trustworthy (took pictures of boxes of parts proving that they are from where they are from as well as provided barcodes and part numbers. What I had done: I have a Subaru Forester manual transmission. My clutch burned out. Cozys was able to bring me in same day and the next day had a diagnosis of exactly what I needed to have done was able to get it done in a very timely manner. (I was surprised) Cozys provided some of the best communications I've had from a mechanic and business owner. Shifting is now butter smooth. I will absolutely be bringing back my vehicle as well as recommending him to others who have anything that needs to be done to their vehicle.

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Wendy Hof

Trustworthy and honest. Figured out what was wrong with my car and repaired it quickly and inexpensively. Another garage in Milton quoted me nearly double. It was refreshing to find mechanics like them still exist. I cant recommend them enough!