Audi Brooklyn Service NY 11231

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Noor Bchara

I scheduled a service appointment at Audi Brooklyn on January 2 for body work on my 2021 Audi Q3 with Service Consultant Pritney Lemorin and specifically requested a loaner vehicle. The loaner was confirmed at the time of scheduling. On the morning of my February 27 appointment, I received another confirmation email clearly listing “LOANER” as my transportation. I also received a confirmation call that same morning and was not told there would be any issue. Upon arrival, I was informed that I would not receive a loaner because the vehicle was coming in for collision repair related to an insurance claim. I was told that “New York law” prohibits dealerships from providing a loaner in that situation. I have since attempted to identify such a law and have been unable to find any statute or regulation that supports that statement. If there is an internal policy regarding collision repairs, that should have been disclosed at the time the appointment was scheduled — not at drop-off. The dealership knew from the outset that the vehicle was coming in for body work, reserved the loaner, reconfirmed it twice, and only denied transportation upon arrival. Confirmed appointments should be honored. Unfortunately, this is not my first concerning experience with Audi Brooklyn. During the purchase of this vehicle, I was told that my interest rate would be higher if I declined an extended warranty that I did not want or need. Conditioning financing terms on the purchase of add-on products raises serious concerns for me and is not consistent with consumer protection standards. There was also an error with my vehicle registration that took months of follow-up to resolve. Although I eventually received a refund for the extended warranty, I was not reimbursed for the sales tax charged on it, and the time and stress involved in correcting these issues were significant. At this point, this most recent service experience feels less like an isolated mistake and more like a pattern of poor standards and lack of accountability. I escalated this matter directly to the General Manager and received no response. My confidence in this dealership has been completely eroded and I would not recommend them. I will not be doing business with Audi Brooklyn again and will be finding another Audi dealership to work with going forward.

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Aqil Suleymanov

I have 2012 A7 took them to program used rack and pinion but they recommend to change it.I decided to not do it because of $6222. Service advisor was very nice person.When I texted to her it took 5-10 min to respond.When I got there to pick up the vehicle she was very kind and nice. I forgot her name but she might be seen this. Thank you very much for everything ?

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Kristen Trad

Overall, Audi Brooklyn is far superior to the Manhattan service center, with less congestion and nicer staff. Four stars because the service staff is nice and they do what they can. My biggest issue with this particular location is that, as with all dealers, they are quite overpriced compared to any number of service shops in Brooklyn, especially given a lack of attention to detail. The first time I went to them, I went for a convertible repair (can only go to the dealer for that), as well as doing just a general check of my car. Convertible was repaired well, and oil change and new tires completed successfully (albeit these two possibly a bit more than a non-dealer shop would have charged). However, when I picked up my car, a side panel was missing - the cover on the inside of the driver side door that houses various electrical switches. Thankfully they found it somewhere in the shop, but that was a very silly lapse. My car was also completely muddy on the inside of the driver's side - when did dealerships stop ensuring cars were presented in a better condition than when they came in? This isn't the only Audi location I take issue with this, this was just the most egregious. They did clean it quickly when asked, but honestly, I shouldn't have had to ask in the first place. The second time I took my car it was to get a front plate bracket installed. I'd purchased my car in CA where no front plate is required, and I've been holding off on drilling into the existing bumper in favor of getting an OEM part installed. Well, I drove all the way there, waited about 45 minutes before they told me they actually couldn't order the part because my car is so old (it's a 2009). I had called the week prior to request this service - that would have been a GREAT time to inform me ordering the part on their end was impossible, and I could have saved 2 hours on a weekday morning avoiding an unnecessary trip to the shop.