AutoZone Auto Parts NY 11901

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J C

Just a great shopping experience, walked into Riverhead Autozone, greeted by store associate Konrad, told him I needed a battery for my wife's car, after displaying my choice of batteries, he assures he can install it for me, would only take a minute, and it did, within 20 minutes i was on my way, excellent service at Autozone

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Cole Goldrick

Went to return two rear brake calipers for my vehicle for core refund. The associate that greeted me at the register was overly skeptical, disrespectful, and rude. I displayed, by my error, the wrong card for the refund, which turned into a spiel of the associate behind the register processing my core refund to state VERBATIM "well now you have created a problem." Excuse me? What? The calipers I was then returning were removed from my possession, and placed away, behind the register. These calipers were still MY PROPERTY. I demanded that it does not matter which card I have, I've already displayed everything else, and that I want the core. I expressed that my bank changed debit cards recently, and was very honest and forthcoming through the whole experience. Not only do I come here personally, but my business also works with AutoZone. Not anymore though. There is a zero tolerance for this type of behavior, especially in customer service. My patience and kindness was treated with negligence and overzealousy. Needless to say, after stating regardless of debit card I want the refund for the core and it needs to happen, and I got my refund. How am I going to come here for a core refund and then be told that I'm making a problem, when I've been nothing but honest kind and forthcoming? I even called ahead, they knew I was coming. Looks like Advance Auto parts is going to become my new best friend or I'm just going to go back to Napa, but AutoZone is as far as I'm concerned a dub and I'm not coming here professionally or personally again. Regardless of location. If this is how you're going to treat me, I could only imagine how somebody a little less reserved would be treated. Disgusting behavior. And I mean it. The complete antithesis of customer service. Do better.

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Dylan A

There is a rude woman working at this location. I just had the worst customer service experience I ever received in any autozone in over 30 years of shopping in Autozone. Cashiers are usually nice and helpful this woman clearly didn't want to help and acted like I was not supposed to even be at the store. All I needed is a windshield wiper, it wasn't even that complicated of a purchase.