Brunswick Auto Mart OH 44212

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Austin Hammer

Mike from sales and Mike from finance were absolutely fantastic with helping us find the car we had been hunting for. They both treated my wife and I so well and were up front and honest with us. Mike G from sales worked to get us the best deal possible. They were super quick with everything as well. Will absolutely be returning to Brunswick Auto they were top class!

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Natalie Jalkanen

It was a very stressful experience after being sold a used 2012 Honda CRV that needed major work. I made the mistake of trusting they did a thorough inspection and it also had an excellent service history, so I opted out of getting a pre purchase inspection by Honda. Management did do right by allowing me to take it back for credit and purchase a much better 2009 Honda Crv, which was greatly appreciated. We just had some communication problems between manager and salesman with a repair that Honda of Middleburg found an engine seal leak issue that needed servicing. BAM did the service without my approval or knowledge at Mr. Tire. With an engine specific issue I wanted it done properly at a Honda dealer. So that was also stressful. But, I have been very happy with the other crv that although needed some work since purchase, has been mostly basic maintenence. Salesman Rich was personable and kind, and a good person to work with. However, being very high volume of all brands, and not having their own Honda division at their dealership, if I wanted to purchase another Honda, I would go to a Honda dealership or private owner next time. Hoping this dealership starts doing more thorough inspections so it doesn't fall on the customer to spend even more money to get their own independent one done. It probably should always be done, but in an ideal world reputable car dealership should be able to be trusted and stand by their cars for generally being free of major defects and problems. The little things should also be attended to for cars over $10k like wipers, batteries, license plate lights, etc I had to ask BAM to do one of them and get the others done on a originally priced about 12k 2009 Honda crv with 95k (though generally in great condition) There is definitely room for improvement here and I hope they do better moving forward. I currently own a great vehicle from them, but it was a headache to get there. Hoping for much needed improvement from management between the salesmen and service departments to improve and be held accountable to do their best, communicate well with the customers and not cut corners.

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Jennifer Cobb

Outstanding customer service! Truly the best dealership I've ever been to, and hands down the best car buying experience from start to finish. You can tell the staff is one big family, who foster a fun, supportive, and inclusive work environment. Some employees have been working there almost 40 years! Ravi, Rocky, and Charles really went the extra mile, and I can't thank them enough. My 'new' 2018 Toyota Corolla SE is perfect! If you're looking for a large selection of vehicles, a smooth process, and knowledgeable staff who will work with you, check this place out!