Glenpool Auto Body OK 74033

K

Kimberly Thomas

Repairs completed on time and my car looks great. Very friendly and good communication throughout the entire process. Highly recommend!

C

Campbell Boulanger

I was referred to Glenpool Auto Body by a friend after someone had hit my Lexus while parked. It required a new fender, repaired bumper, and the front end / drivers side to be repainted and fully blended. The paintwork was great and is a very close match to the OEM Starfire Pearl Tri-Coat paint that is 10 years old. When I got the car back, it was also freshly detailed which was a nice touch. Sam was very easy to deal with and would use them again solely for their paintwork abilities. I also want to note the wheel was refinished due to curb rash from the incident. They also did an alignment to check for any issues since the wheel was hit (keep in mind the vehicle drove fine and had no alignment issues before or after the incident and was strictly cosmetic). I pick up the car and there is a terrible steering wheel vibration above 35mph and the steering wheel is clocked to the right several degrees. There was also so minor scratches on the steering wheel which I could feel while gripping it. All of these issues were not present when I dropped the car off. I did not want whoever they sublet'ed this mechanical work to touch the car again and needed my car back ASAP. I paid out of pocket to have the alignment re-checked and fixed and the wheel rebalanced at my preferred shop. The driver side toe was out and the wheel was not rebalanced after it was painted per my mechanic. For management, I'd recommend QC'ing the work after vehicles are sublet'ed for work or find a new partner mechanic. I hope these issues were a one off experience for me. The full detail and the quality of paintwork keeps my review / experience from being fully negative. Baring these issues did not happen, it would have been a 5 star review.

L

Linda Grounds

It is rare to have a perfect customer service experience but Sam made everything about my repair just that. The workmanship was perfect, timely, and I would recommend Glenpool Auto Body to anyone!