Brookville Chevrolet Buick Parts PA 15825

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Mike Sonner

I had probably the worst experience I've ever had with a garage here. I took it in for an oil change and a transmission fluid flush and filter. When I called to schedule my apt I asked how long will it take and how much is it going to cost. Was told it would be about an hour and a half. And that the oil change would be $89.99 and the flush and filter was $229.99. I had called around to other garages and the oil change was the same but the next best price I got for the flush and filter was $250. So I said let's schedule it for Monday at 1p. I show up to my apt 20 mins early. They had no record of me making an apt but took me in anyway because they weren't busy. An hour and 45mins went by so I asked how much longer it would be. The lady at the counter went back to check. She tells me they're almost done, putting fluids in now. 40 mins later I'm still standing there waiting. At this point I'm now late for work. I ask again was given an excuse of waiting for the vehicle to get to operating temp to check fluid levels. 5 mins later was told I was done. Now when I go to pay I expecting something around $340 total. She says it'll be $430.27!!! I explained the price I was given and she just said it is what it is. There's nothing I can do. SCAM!!! After reluctantly paying she tosses my receipt and keys on the service counter and says "Have a good day sir." In a very condescending way. Total lack of professionalism. Then when I get into my truck to leave, the mechanic had adjusted my seat every way he could just to move it 100ft. Ridiculous!!! This whole experience was just ridiculous. They don't even care enough to correct Google Maps that the wrong phone number is listed even after having told them about it on 2 separate occasions. I recommend taking the drive to Spitzer in Dubois if you want great customer service and accurate pricing.

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Dominick D'Aurora

Our Parking Brake is not fully disengaging. How do I know? I can feel the brakes catching. I have OnStar emails telling me there's a problem. The car is telling me the Parking Brake needs servicing. And, since the brakes are grabbing, the car is, at times, saying the transmission needs servicing. So why the 1 star review? I tell them what's happening and drop the car off at 9AM. I call at 1PM to find out that they can't reproduce the issue. I call again at 4:50, knowing they close at 5, and the person at the Service desk is gone for the day. I call at 10 AM the next day to find out they still can't reproduce the issue. This costs me $62. What was the plan here? If they kept the car for another day would they have billed me $124? While I understand the Mechanic spent time looking at the vehicle, and should be compensated, the complete lack of communication is what I have a problem with. Note, I called them each time. We brought the car at Troy-Alan. So why not go there? It's a 20 minute drive to Brookville and a 45 minute drive to Kittanning. It was closer. That was a mistake.

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Missy Lilja

I always dreaded the process of car shopping just because I never could get what I wanted but that was definitely NOT the case at Brookville Chevy! I was actually shocked that I was able to get a brand new suv and at an awesome rate! I will always go here from here on out for my future cars! The people are awesome and so friendly to work with. Keep up the amazing work and you all rock!