Toyota of Bay Ridge Brooklyn NY 11220

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Philip Diedrich

I had a great experience at Toyota of Bay Ridge when I brought my Tacoma in for a recall. From start to finish, everything was handled professionally and efficiently. I was checked in on time, provided with a loaner vehicle, and kept informed throughout the process. My service advisor Lindsey was fantastic—friendly, knowledgeable, and easy to work with. She made the entire experience smooth and stress-free. Top-notch service all around. Highly recommend Toyota of Bay Ridge if you’re looking for a dealership that truly values customer service.

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Skip

Great dealership and people. I was ready to buy my Tacoma after searching for a specific setup and color. I built my Tacoma with the online tools and found few results for what I was looking for, so I had to start making calls. Bay Ridge had the exact build and accessories I was looking for. I made my call and I spoke with Jarvis. Now... The other dealerships I've called wanted me to come in, or took my information and had other people calling me or emailing me still. Was getting overwhelmed by this. So... back to Bay Ridge... Jarvis was my contact and he was great. He confirmed that they had the exact build I wanted and he sent me photos and a video of this truck right away. He answered all my questions through text or phone calls and never once made this transaction feel pushed or "shady". We did this whole transaction over the phone, even helping me with what I needed from insurance. The only thing left for me to do was to get there. Took a train down, got a Lyft to Bay Ridge Toyota and sign the paperwork and go. He was young, polite, hard working and helpful. Everything went smoothly and my wife and I drove this beautiful truck home. I even forgot something there and they shipped it out to me. I also got a great deal on the price without any hidden or surprise costs. Excellent rate as well. No haggling or stress. They truly gave me what I wanted. Thank you Jarvis and the whole team at Bay Ridge Toyota.

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wen momo

Exceptional service at this dealership! I was primarily assisted by Jefferson, who was amazingly helpful, polite, and professional. He guided me through every step with clarity and patience. It's also worth mentioning that the rest of the team was equally friendly and supportive, creating a seamless experience. Jefferson and the team truly go above and beyond. I'll definitely return and refer my friends!