Haldeman Ford of Kutztown PA 19530

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Amanda Trout

My husband, myself and our three kids made a 3 hour round trip, with every intention of purchasing this vehicle we were going to look at. We dropped everything based on the fact that the gentleman on the phone said the car was really getting a lot of attention. That’s tough to do with kids and a schedule like ours but I really liked this vehicle and we’ve been looking for months now. We actually ended up finding out the vehicle was sitting in the lot so long it had a flat tire, so the first frustration of the day, is there was really no hurry at all. The sales person we worked with, Wayne, was one of the rudest car salesmen I have ever dealt with. I work in sales myself and would never treat a customer the way he treated me and my husband. He had condescending things to say about my husbands questions, our current vehicle we were driving and was slamming his pen and the keys around any time we asked a question. As soon as I arrived he tried rushing us by saying we would have to be in the finance office asap to suit his schedule. I couldn’t get any straight answers regarding the warranty/extended warranty and there were a couple of concerns about the vehicle he was very dismissive about. He told my husband that his concerns were not actual problems and did not listen to anything we had to say without giving us a lot of attitude. I’m extremely disappointed and I sincerely hope this isn’t a normal for your dealership. I had high hopes based on your reviews online, but I never expected our experience to go the way it did.

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Mason Kieffer

A pleasant experience from start to finish, excellent service department as well! Wayne was professional and helpful every time I spoke with him. Can’t say enough good things about these people.

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Mark Heffner

My wife and I had a great buying experience with Haldeman. Our salesman Todd Bower was great to work with. He was quick to come to a price that we were satisfied with,and the entire sales process was done efficiently and professionally.