Audi Warrington Service Center PA 18976

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Emmanuel Garcia

I had a great experience with the service team. Evan Downs and Freddy went above and beyond to make sure my car was taken care of properly. They were extremely detailed in explaining the repairs, stayed late to ensure everything was completed the same day, and made sure there were no other issues before giving my car back. Evan kept me updated throughout the process and even arranged an Uber for me from the dealership to my house, which made everything much easier and less stressful. Freddy did a thorough job on the repairs and made sure the car was running perfectly before I left. It’s rare to find a team that truly cares about both the quality of the work and the customer experience. I really appreciate their professionalism, communication, and dedication. Highly recommend this service department.

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Sy Hwang

I've been getting my car serviced here for three years, and honestly, I never thought to leave a review because my experiences were always just standard, sometimes even falling a bit short of expectations. But after my most recent visit, I felt compelled to share how impressed I was. Evan, who's new to the team, completely changed my perspective on this service center. Evan went above and beyond at every turn. He kept me thoroughly informed with regular updates, patiently explained what was happening with my car in terms I could understand, and made me feel genuinely taken care of throughout the entire process. It's rare to find someone in customer service who combines professionalism with authentic care, but Evan delivered on both. He's a real asset to the team, and I hope the dealership recognizes what a difference he's making.

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Robert Saint-Vil

I have noticed that about a third of the time, the technicians would forget to full my diesel emissions fluid (DEF) during my car services. When I have complained about it, the staff apologized and said that they would fill it if I return to the dealer service. With this recent service, I decided to avoid the headache and asked my service coordinator (Mike P.) to make sure that it was filled before I pay for the service. Mike P. assured me that it was done but the following week, the car's computer gave me a warning that it is on reserves. It is inappropriate to charge for service that wasn't done completely and it was deceitful to assure that the service was done when in fact it wasn't. This week, I returned to Audi Warrington service to inform them of the incomplete service. The service representative said that the service will take about an hour because that is how long it takes for the machine to fill it. This is completely dishonest. The DEF noxzle is next to the fuel nozzle and takes half the time to fill it as compared to fuelling up. I even asked him to simply give me the bottle to fill it myself in front of them. They refused. I have been a customer since 2021. I will never do business with or send any business to Audi Warrington.