Arlington Automotive - a Main Street Auto shop TN 38002

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Chris Cardenas

Everything was done as promised ! They got my truck back to me early. The staff was courteous and friendly each time we spoke to them. The price came out to be less than. A certain search engine said. Bot polite to mention a lady without her there to defend herself.

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Randy Jones

My 2011 Dodge Ram 3500 dually had the upper and lower ball joints replaced about 10 days ago on the driver side. Being cautious and having a truck with 463,000 miles on it, I took it in for an alignment. Tires only have about 500 miles on them and I want them to last. Booked an appointment and arrived OT. After about 90 minutes the counter person informed me I needed to spend $1,408.00 to have my truck aligned? I asked why and was told it needed adjustable upper ball joints. So I was being told to replace the ones I just had installed last week? Mind you this is the same location that told my son his head gasket was leaking after his last oil change and wanted $6,000 plus. We took his vehicle to another shop who had it for 2 days and found no evidence of any water in the oil or a leak in the radiator. When we asked Arlington Automotive how they knew the head gaskets were blown, it was from oil on the engine. I take my truck to another shop today and they aligned it with no issues. I have attached the Arlington Automotive report showing need for alignment and their price to make it right. The other picture is my truck alignment report at second repair shop and there ability to get in aligned in the green on the same day. Humm?? I can't tell you that this is all just an accident or maybe just a bad diagnosis? I will tell you to be VERY suspicious of any repairs until you get a second opinion. Looking online they have excellent reviews but this location is about 1/3 as busy since it was sold recently. And people are talking in a small town about bad experiences.

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Sidney Carpenter

4hrs for an oil change and belt replacement. First hour was for the "diagnostic" I didn't ask for, just wanted an oil change. Agreed to the belt replacement, 1.5-2hrs was the communicated turn around time. Can't tell you why it took another 3hrs. And for the manager that looks at this, don't go off the checkout time. I asked to do that before it was finished because I had a meeting to join. Find somewhere else if you just want an oil change.