Parts City Auto Parts - Parts City of Pegram TN 37143

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Meaghan Sopata

In my 46 years on earth, I have never had a more horrendous experience than when I went to pick up my RESERVED trailer. I was sent to 2 locations, ended up at this location where I encountered two of the rudest, most disrespectful humans I’ve ever met. The “man” at the counter spoke to me as though I was as uneducated as he appeared, raised his voice to me in the store while other customers waited, and the female behind the counter was clearly also a miserable human. After having to explain our ordeal for a 3rd time, I was again spoken to as though I was a toddler, had a pen and paper tossed my way to write down all of the information U Haul had already requested, and when I asked him to repeat what was required, he was terribly inconvenienced due to having to repeat what he mumbled. If this was the last place on God’s earth, I’d never do business here again. Horrible customer service, horrible U Haul representatives, and truly vile humans.

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Jessie Corn

I left a 1 star bc the store was open and two people were physically at the counter. Other than that it was a horrible experience. At 40 years old I have never left a bad review bc it’s too much work and I have compassion for bad days but good lord this place will bring a bad review straight out of you. Rude staff. Absolutely zero care. The woman on staff spoke down to me and was irritably mean. The owner talked to my wife like she was a complete hindrance and when I walked out he yelled at her. I will work hard to never visit again. EVER. Was going to blame UHAUL for not helping them but it’s not uhauls fault that the owner(man) and staff can’t find a mustard seed of service, help or kindness. Me living/keeping my life or giving them my money/business. Drop me off in space and let me float away.

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Mary Evelyn Carroll

Objectively, this was the WORST customer service experience I’ve ever had. I went for a UHaul truck rental, and the husband and wife owners were rude immediately at walk-in. They were uneducated and did not understand the rental process. I wanted to add my husband as an authorized driver, and the owner refused to add him and would not reprint the contract. In the meantime, the woman was constantly giving “tssss” type comments and moaning under her breath at me. They were extremely unprofessional, and I resent that I gave them any money. Please do not go here for Uhaul rentals!