O'Reilly Auto Parts TX 76043

D

Du Du

I visited this store a few months ago when my car developed an issue, and I wasn’t sure whether it was related to the battery or the motor. I arrived early in the morning hoping for a professional inspection and clear guidance. Unfortunately, the service I received did not meet basic expectations. The staff member appeared impatient throughout the interaction. After opening the battery cover, it was left loosely placed without proper care. When I asked questions, the responses felt dismissive and lacked professionalism. Customer service is not just about technical ability, but also about attitude and responsibility. I sincerely hope the store takes this feedback seriously and provides additional training to ensure future customers receive a more respectful and attentive experience. Maybe it’s just this one employee, and I just happened to get him.

2

2FishOn

Awesome staff—very knowledgeable and experienced. They almost always have the parts I need, and if they don’t, they can usually get them the same day. Great store for what ya need and always a good experience.

B

B W

I had to go in for a check engine light that came on. Robert came out and did the OBD2 scanner and printed the report. He was very friendly and knowledgeable. He assured me that I was safe to travel back home to Dallas to get the issue looked at there. I truly appreciated his professionalism and care.