NAPA Auto Parts - Auto Parts of Laredo TX 78045

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Saul Ramirez Jr

DO NOT ORDER PARTS ONLINE. If you order parts online you will never get them, and they refuse to refund you your money. I ordered an oil filter for my motorcycle last week and when I noticed the order was still processing 3 days later, I called to ask. They answered and I simply told them I was looking to get some information on my online order. The man on the phone says " Oh ok I will be right back" and proceeds to put me on hold. for 15 minutes I waited when i decided I had enough, and I called back on my girlfriends phone (while I was still on hold on my phone) to see if they would pickup, they did and they said the same thing and put me on hold again. I had enough and I went in person and as soon as I got there as was talking to the man at the front desk about my online order he said one moment I will be right back and he disappeared to the back of the store for 30 minutes (until I left). Ridiculous scam of a business. Needs to be shut down and I will be coming for my money in small claims court.

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Kimberly Combs

Young man took care of me right away i was there for something freightliner doesnt carry

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Raul Ramirez

Very Bad service. Last Saturday I walked in, any employee said good afternoon or how may I help You. All of them were more interested in their cell phones. There were not more customers, only me. After a few minutes I approached to the front desk asking for some parts. Clerk did not know about them, then, the individual in charge of the store told me that they do not have those parts there, maybe in another branch, but he did not checked. Very dissapointed. Napa is My last option for auto parts. I visites Advance and a very friendly associate helped me and provided all the parts I needed.