Koons Arlington Toyota Service Center VA 22207

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Tara Stewart

ZERO STARS!!! This was single-handedly the worst experience with a dealership in my life. I had to have my car towed to this dealership and was charged $600 total and $420 of it was battery and labor. I kept asking for help and a discount as I have only ever taken my car Malloy where I know the people who work there. I have 3000 miles left on my current oil change and works service but since they saw I did a recall at Bill Page in 2022 they assumed I hadn’t had service since then (despite the glaring sticker on my windshield) sending me “critical” fluids and air filters. They knew they had me with the battery but didn’t offer any empathy or discount or patience, Mihal was curt and insanely rude and Christian said he’d email the director and cc me but didn’t. No one pulled my car up for me and this piece that they took off my console is missing. I texted them, they didn’t respond. I will be calling the GM because it was disgusting at how much I was taken advantage of. I asked them if this was their daughter or sister or mother how would they feel and Christian literally said “that’s none of my concern!” They were all laughing at my disappointment and they left my car dirty and parked behind a car despite having scheduled a pickup. You should all be ashamed of yourselves. Sometimes it’s just good to do the right thing and care for someone rather than to take advantage of their dire situation. I haven’t written a disgusted review in at least a decade - I have never been treated with such disregard and disrespect. Moral of the story…go somewhere else - literally any dealership will treat you with more respect.

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Enayatullah Mohibi

My vehicle was serviced at Koons Arlington Toyota on December 19, and I also purchased ToyotaCare Plus expecting professional service and accountability. Immediately after picking up my car, I heard a noise and discovered a large screw/bolt embedded deep in my tire. This damage was not present before service and clearly occurred while my vehicle was in your care. I have clear photos as proof. I reported the issue the same day. On December 20, I returned requesting a simple tire repair. Despite having an appointment and paying for ToyotaCare Plus, I was told nothing could be done and that I must return Monday or another day. When I asked if I would still have to wait three hours for the repair, the answer was YES. The staff told me it would take two to three hours, but I suggested and requested that since it was a small issue, I could wait about 30 minutes if they could do it. This request was refused. I want to note that I have been a loyal Koons customer for several years and have generally found many staff members helpful. However, this experience shows no accountability, poor management, and total disregard for customer time and safety. Waiting hours for oil changes or full maintenance makes sense, but waiting three hours for a 10–20 minute tire repair caused during your service is unacceptable. If appointments still require hours of waiting, then appointments are meaningless, and ToyotaCare Plus clearly provides no real priority or benefit. Extremely disappointing from an authorized Toyota service center.

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Kevin Pope

Thank you for the amazing support. The team was very helpful, quick turn around with getting my vehicle and a seamless transaction. They also recognized that I had an extended warranty and saved me money in the process. I will definitely be coming back for more services