Virginia Tire & Auto of Chantilly VA 20151

E

Emily Beach

The coolant reservoir cap was left off when I picked my car up from your shop. I drove without the cap on, as how was I to know that my mechanic had forgotten to put a vital part back before letting me drive away, and my coolant got to critically low levels. Leaving the cap off was incredibly negligent behavior. When the car returned for service of the issue it was originally scheduled for, the coolant was not replenished to above minimum levels, even after I informed them of what had occurred and they claimed that they had “topped it off”. My experience with this store began with them selling me a $200 initial service to investigate my AC system by flushing it out, instead of taking the easy first step of opening the hood to see if the problem was there (news flash: it was). I was also never informed that the main repair I was getting might not fix the problem. The repair was framed as an easy solution that would be done in one step. However, this turned out to not be the case, as the price of the repair just continued to rise while my faith and trust in your company started flatlining. My car also returned with multiple black smudges all over the interior, which were not there prior to service as I had just cleaned my car the weekend prior. I now have absolutely no trust in your mechanics abilities to fix this issue, and will have it repaired elsewhere. I will never return for work here, you have lost a customer for life.

B

Brittany Ewell

I stopped by Tire & Auto in Chantilly the other day, and I have to highlight the incredible customer service I received from Ricky. He was super kind, patient, and genuinely helpful from start to finish. I needed a state inspection, and even though they weren’t able to complete it on-site at that moment, Ricky didn’t just send me off — he went above and beyond. He personally called around to multiple places to make sure I could still get my car serviced the same day. He didn’t stop until he found a location that could take me. That level of effort and care is rare, and it truly made my experience stand out. Ricky showed what real customer service looks like, and I really appreciate everything he did. I’ll definitely be returning because of how well he took care of me!

W

Will K

Scheduled battery replacement. Price posted on the website is $200 (including a $35 service fee). Now, that's "starting at," but considering that the dealership for my car charges the same $200, that should be approximately right. Turns out that nope, they will charge a $90 service fee just to *look at* the battery. Then the bill for a new battery would've totalled $550. I asked for my car back, and when I asked to speak to a manager about the $90 services when they advertize $35, the response from the guy behind the desk was, "We've called the police before, sir. You have to pay." Which is one hell of a way to escalate a conversation. Oh, and after all that, the guy still printed out "recommended" services totalling over $1000. Edit: Further research and calling competitors done. The one edit in their favor that should be added is that cars with an auto start/stop feature do have larger, more expensive batteries. This was never explained at this location, but a call to a competitor cleared up the pricing issue in under five minutes. But this means that the battery is actually not the problem, because the car has a larger and more robust battery than most are given at the dealership. Rather, the issue was that the key fob needed a new battery replacement. Which means the following: VA Tire & Auto charged me $90 to inspect the battery, and *despite the battery being fine and something else being the problem*, they wanted to charge hundreds for a new one anyway. Oh, and the response to asking for someone higher up the chain was still to threaten police involvement. I can't get over that one; that's just all kinds of uniquely not okay. Needless to say, I'm never going back, and I'd advise everyone I know to avoid this place like the plague.