Koons Woodbridge Buick GMC Service Center VA 22191

m

marta nixon

I wouldn't recommend this dealership. We purchased a used 2023 Toyota tacoma on Friday night. We went to see the car before we purchased it in the day light to make sure was in the conditions that the dealership was mentioned. We found a couple of scratches and they told us that they can take care of that. So, we went again to see the car one more time on Friday night. The guy that helped us just kept telling us that we just keep coming to see the car but he said us what else do you want, there is nothing wrong with this car and I told him do not tell me what else I want. This is a big investment not just a small purchase, & it was dark when we purchased the car. I don't know what they used to hide the scratches that I saw on the side of the left front bumper that looks old. You can tell when scratches are fresh or old. The sales person from the dealership took the car to have it cleaned up and I trusted him, I shouldn't have trusted. We called and spoke with the manager whom seems very disinterested in making sure I was taken care of properly. I spoke with the sales person that sold the car to me & he had the same attitude didn't seem to care. I told them I gave a big down payment for this purchase. The car cost me $36K for them to tell me that they can't do anything with the scratches that will not cost them as much as my purchase to fix. When they already fixed some scrashes that they did cleaning the car from the snow. All they care is about making the purchase and after that they don't want to care about anything else. If I caused that scratches I will not fight this, because Karma is a big one. I know that I will pay for not beeing honest in one way or another. Please, do not go there to buy a car. I purchased this car on January 31, 2026 and I noticed the scratches within 2 days of purchase, and that's because of the snow making the car so dirty I couldn't see it sooner.

J

John Jumper

Matt and the service team took great care of my wife’s 2026 Enclave. This was our free first service on the new car. All was seamless, courteous and quick. Couldn’t have been better.

V

Valentino DiMattina

Koons Service Department is a pleasure to work with. Scheduling an appointment is quick and easy. Their staff members are polite and knowledgeable. Repairs are completed when promised. I refer Koons to all my colleagues, friends, and relatives. Mr D