Jones Auto Repair VA 23430

G

GOT DGS

Don't be fooled, ladies. Know how much the materials cost and the labor time. This place thought I was born yesterday. Gayle, was it? at the desk wanted to charge me $1500 to replace spark plugs and the coil packs in my average Nissan. I've been hanging in garages for most of my life, and I know damn well it does NOT cost that much. I found what I needed on Amazon, and my neighbor was kind enough to change them out for me. My cost was $107 for the plug and coil kit. It took my neighbor all of 40 minutes to get it done. Of course, I gladly paid him for his time. It's unbelievable AND shameful to overcharge customers by that much. And they want loyalty. Disgusting. By the way, I knew what needed be done when I scheduled the appointment and even put it in writing (via email). This guy took it upon himself to rediagnose the car and then charged me $86 for it. I do not recommend this shop.

B

Ben Phillips

Communication is AWFUL! I stopped by for a quote and she said she would call me. A week later I went by again still no quote! I left my truck and she said it would take an hour because they had one person in front of me. 7 hours later no quote so I went by and truck hadn't moved. She then said they couldn't work on full size pickups. She should have told me that when I checked in. At this point, I don't trust them to do anything on my vehicle because they won't even tell you they can't do it. A waste of my day off.

S

Super0295

Don’t waste your money with these crooks! They overcharge people. It’s doesn’t cost $600 to take a thermostat bolt out & then they tell the owner of truck $900