AAA Norfolk Car Care Center VA 23502

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John Rovenolt

If you are seeking a nasty attitude in a AAA worker, sales advisor Eugene Figgs definitely is your man. He discriminates on who he treats with kindness and who treats with impunity. His tone of voice is forceful, degrading, and insulting—at this situation was my experience. He possesses very little patience and care answering questions from AAA members. Do not use this particular AAA car care center. He could get in a bad mood with you.

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Lorelei Meisenheimer

Identified problem and changed my alternator in impressively good time, for a reasonable price.

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Syreeta mccoy

Please do not take your vehicle here to be serviced. They charged my elderly mother approximately $500 dollars when she was only supposed to be charged for an inspection and oil change ($150). The staff member I spoke with said he gave their recommendations and she authorized the work! I explained to them that my mother is an elderly woman and she does not know anything about cars or trucks and she misunderstood what you explained. She did not realize that she did not “need” those recommended services for the vehicle to still operate. She said the staff member told her she “needed” the extra car services so my mother was in fear of the vehicle not working properly so she gave authorization! I understand it’s a business and they need to make money, but have some integrity and don’t try to get over on vulnerable people. When we brought the vehicle to the car center my mother even stated that all she needed was the inspection and the “Mobile 1” oil in the vehicle. They were clear on the services she asked for but it was more important to get some “easy money” because she is an “old woman” that is not educated about cars or trucks. They did not offer to give a discount and they did not offer “to not” charge her due to the misunderstanding! The male staff member just kept repeating himself over and over again and saying that “they already started the work” and once again “she gave authorization.” So, they got over on a vulnerable, elderly woman, but I believe Karma is real. Once again I do not recommend bringing your vehicle to AAA Car Care Center in Norfolk, VA. They do not have good customer service and they have predatory business practices.