Total Offroad & More: Truck, SUV, & Jeep 4x4 Parts - Lynnwood, WA WA 98037

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Todd Smith

I had high hopes for great work to be completed at this location. Unfortunately, the final results were less than desirable. I had over $5,400 worth of wok done and have found several issues that are disappointing. First, the attention to detail was pretty low to include cutting my inner wheel well plastics for unknown reasons instead of just removing them for the install. It looks like it was cut by a 5th grader with a sawzall. Second, using zip ties in several locations where bolts and fasteners should have been re-used. Third, not adding grease to any of the joints in the brand new steering components via the zerk fitting and then having me drive 500 miles. Finally, and the the biggest issue was a terrible alignment job that ended up ruining my front wheel bearings within a week and a half. I made them aware of the bad alignment since the truck was pulling extremely hard to the right from the moment l picked it up. l was advised to just drive it for the recommended 500 miles and they would check it then. Now l have to purchase two new wheel bearings, have them installed and have another alignment done on my dime, costing over $1,000 at Les Schwab. It now drives at it should thanks to Les Schwab. It really feels like l got the raw end of this deal, but they gladly took my money.

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Ere Rendon Flores

I had an extremely poor experience with this business. I brought in my lifted truck to have the lift removed. I was quoted $3,389 for parts only and was clearly told that no additional costs would be required. After payment was made, I was later contacted and informed that additional funds were needed to purchase more parts, directly contradicting the original agreement. I objected to this unexpected increase, as it was not disclosed or authorized beforehand. When I went to retrieve my vehicle, the staff behaved in an unprofessional and hostile manner. I requested a refund since no work had been performed and no parts had been installed. The business refused to issue a full refund and only returned $1,800, without providing a clear explanation or itemized accounting for the remaining balance. Additionally, my vehicle was returned in worse condition than when it was dropped off. When I attempted to seek clarification When I tried to understand why, one of the employees started yelling at me Please save yourself the stress, time, and money. I do not recommend this place.

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Renee Higbee

I went in to Total Off-road to buy my son some sideboards, I knew nothing about them. These men were so patient with me, in finding me the right ones. Thank you for the service you provided for me. My son will be getting his sideboards for Christmas. Great place to shop.