Keystone Automotive - Seattle WA 98390

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Fasal Bro

Your communication service is very bad

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Jason Tonneslan

Poor customer communication and a lot of confusion misinformation about processes. My parts were lost, I was told I had not been charged but I had been. They then told me I would not be charged on purchase but at time of pickup, was not true. They need better training for the people on the phones.

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Jennifer Howe-Gutierrez

Went in to pickup a seatbelt retractor I ordered. Their customer service at Sumner is horrible. Walked up and there was 2 customers waiting along the wall. The lady at the window just looked. At least a "hi", smile, or "someone will be right with you" would of been nice. Went outside and came back an 3 ladies were now in the office but they seemed like they didn't know what they were doing and the first lady that was in the office was standing talking about how irritated she was instead of helping customers. The other customers said they've been waiting an hour. And the other guy said they gave him the wrong part. If you can the Buckley location is a lot more helpful & able to order parts there unlike Sumner where they tell you to call and order over the phone.