Interstate All Battery Center of Miami Gardens, FL FL 33014

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Brittany Barba

I typically do not leave reviews however, my recent experience with this Interstate Battery location was disappointing. On 12/9, I called to confirm whether my battery was still under warranty and to bring my vehicle in for the replacement to be installed. The employee I spoke with (I believe his name was Javier, possibly the manager) confirmed that my battery was still covered under the three year warranty and did not mention any restrictions regarding vehicle make or installation. The following business day, I drove from the beach to Miami Gardens to have the battery replaced. Upon arrival, I was informed by the same employee that they do not perform battery installations or removals for Volkswagen or Volvo vehicles. He stated they do NOT touch these makes of cars. This information was not communicated during my phone call and would have been essential to know prior to making the drive. Additionally, a younger employee had already interacted with my vehicle to test the battery, which made the policy seem inconsistent. When I purchased the battery in 2023, installation assistance was part of the service, which is why I chose Interstate Battery. I attempted to discuss possible solutions, such as allowing me to pay the core charge temporarily and return the old battery after replacement, but the manager was unwilling to work with me on any alternative and questioned whether I would return the old battery, an unnecessary and unprofessional accusation. As someone originally from Texas , I explained that this accommodation has been a practice at Interstate locations in Texas, but that was dismissed. Ultimately, I left without a resolution and removed the battery myself from my car. On 12/17, I returned to exchange the old battery under warranty and retrieve the new one. I was assisted by the same Employee. (Manager). While the transaction was completed, the interaction was unpleasant. Although I remained polite and thanked the employee for his assistance, he responded curtly, explained the receipt in a condescending manner, and walked away. The employee lacked basic customer service skills and professionalism. While I understand customer service standards may vary by location, this experience fell well below expectations and does not reflect the level of service I have received at other Interstate Battery locations. Unfortunately, due to these interactions, I would not recommend this location. 0/5 stars. This location should reconsider who they have representing their establishment.

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Michael Pellini

When I need a Battery I will go to All Battery Center. They will tell the right Battery. I use them for my cars and my boat. And if somebody asked me about batteries, I will send them to all Interstate battery center.

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Wendy Torres

The guy that is working at the 16221 NW 57th Ave Miami Lakes Location on Tuesday 12/10/24 at around 12:15pm he is absolutely rude, I walked in there because my used battery that was purchased from them less then 30 days ago stopped working I had to call triple A to get a jump and they informed me the battery life is at 48% so I drove it straight to Interstate Batteries to have it replaced. The guy looks up the account tells me oh you have a used battery umm nooooo you don’t say I thought to myself while I said yes, he then asked me if I had pulled it out no I didn’t I work in the medical field and I don’t own any tools and im not a women who wants to do car stuff so it’s still in the car once again I thought to myself as I said no I didn’t pull it out so he says oh the warranty doesn’t cover to pull it out. Like wow you as a man sees a women walk in alone and you really are so cold hearted to sit there and not just out the kindness of your heart think yo yourself let me help this women out right quick, he didn’t even have one customer in the store just me. I was so pissed off he came to check what battery I had and I just left cause what’s the point I can’t take the battery out myself. So I will drive home and take my man’s car and when he gets back home from traveling for his work he can go and have the battery replaced I’d rather not deal with it because I can be real Nady and disrespectful to people like this individual. Sorry for the long crazy rant I’m just so disappointed in humans who are like that. I interrupted whatever he was doing on his personal phone and I guess he was bothered that now he has to work