WM - Eau Claire MRF WI 54701

D

Dom “Wendigo”

Service is unreliable. I have auto pay on so I know every 25th of the month itll pay my bill for me. However they have missed payments and then charged me on a different day like the 6th of the next month, with a warning only the same day they charged me. They require you to make new container requests even when your can is very obviously damaged. I canceled my service with them and I cannot believe it but it cost me $105 which is an absurd amount. I will never be using waste management again even if my life depended on it. Id rather spend a little more each month to support a company who has respect for us and our land. Id go so far as to say this is an actual scam of a company who should have no customers working with them. Getting my cans when I first signed up was free with the service which was nice. But I didnt realize it was a big trap, because having my bins picked up costs 75 dollars plus the 30 dollars for them to pick up my garbage until the service officially ends and because I used a debit card and didnt go to the company themselves I guess and slap the 100 dollars on their front desk they charge me an extra "convenience fee" of a dollar and some change. How about you do me the convenience of shutting your bum company down and giving all your employees a nice severance pay.

M

Maggz

Appreciate the communications regarding holiday schedules and general delays. Truck drivers are friendly and do a good job with keeping the area clean when dumping bins. Calling WM and dealing with customer service is a nightmare! I swear each agent can perform only one task and then has to send you on to the next agent for the next task. I can tell WM silos their people and operates in a ‘stay in your own lane’ directive which is frustrating for customers and probably their agents as well as I’m sure once someone has been transferred seven times, the original agent who took the call then receives a poor review which wasn’t their fault at all. Pricing just keeps creeping up higher and higher.

J

Jim Britton

I paid my bill in the early morning and was hoping to get my garbage picked up that day, so it would be on the list to be picked up on the route, but there is no local number or person to contact to pass along to the driver that my bill was paid and to keep the pickup available that day. So a local number with a local live person I could talk to and to relay that message to the driver would be extremely helpful. If someone could please reach out to me with a local phone number in Eau Claire, Wisconsin and the name of a person local that I can contact would be very much appreciated!! Thank you!