United Towing & Recovery VA 22407

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Izek Shamilov

I had a scheduled towing pickup at 12pm. After waiting for more than hour, I gave them a call and they said 35 minutes later. I waited another hour only to be told 40 minutes later. 3 hours later they never showed up. Do not let yourself be tricked into working with them. Horrible customer service, horrible towing, horrible company. I would give them 0 stats if I could. Avoid like the plague.

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Belinda Davis

United Towing is truly the most compassionate towing company out there! Located in Norfolk, VA, they exemplify kindness in every action. When my car lost power, I found myself in quite a predicament. I had AAA, but I was only covered for the first 5 miles, which left me feeling worried about the unexpected costs. I had just upgraded my plan to 100 miles, but I wasn’t informed that it would take a week for the upgrade to take effect. The situation was quite stressful, and I was facing a $42 fee to get my SUV to the repair shop. However, my tow truck driver went above and beyond. He not only offered to give me a discount because I was stranded in the cold, but he and his boss also generously offered to split the cost of the tow! I was overwhelmed with gratitude and couldn’t help but tear up at their kindness. They are truly angels in the towing industry—so understanding and respectful. I can’t thank them enough! ?? ?

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Joseph OBrien

Richard was a total professional. We had a complicated tow with the car stuck in park, parking brake set, all wheel drive, in the garage with limited working space. It was so complicated that the first company AAA sent was unwilling to even attempt it. Richard had the car hooked up and on the way to the dealer safely, efficiently and effectively. Hope to never need their services again, but United Towing sent a pro.