Keusch Auto – Portland MI 48875

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micah russell

I wouldn’t go here for anything besides an oil change or tires as anything else and I’ve had nothing but issues. They will take advantage of woman and young men here and it’s disgusting. I brought my car here after it blew a water outlet valve and I told them this. However I brought my car there with the splash shield taken off from under my car as I had removed it myself, but made it clear to them I would like if they could put it back up but it’s a little broke so I understand if they can’t. Well here’s the fun part. The desk guy proceeded to take it out of my trunk (in which I told him I had put it there) and show me that it was broke (which I told him) and tell me if I have them replace it it would be $400 and that I’d be best just removing it all together. I laughed in my head and just told him to put it up best they can, well he proceeded to put one side up and then just put it right back in my trunk and told me my “side skirts were to damaged”. Lmao they weren’t and they weren’t the side skirts, they were engine splash shields aka side WALL pieces that helped hold the splash shield up under my vehicle. Well now I’m like okay I can put it back up since I took it off, no biggie, wrong they took my nuts and bolts/ fasteners for it and less than 15 minutes later tried to tell me they didn’t have them. So fast forward a bit and yes they did “fix” the water outlet valve and told me the gasket needed to be replaced aswell so i gave them the go ahead. Well in case all that other stuff seems pretty minor there’s EVEN more. I also wanted them to check out my braking system because the brakes were spongy and making a grinding sound and the front drivers side caliper had been sticking, they proceeded to “test drive it for over 3 hours” and couldn’t duplicate the sound and didn’t want to test the master cylinder or do any actual thorough inspection of the braking system as it was “too much work”. Well that right there was a waste of money. So now they can’t find the issue with my brakes because it’s “too much work”, they proceed to tell me there’s an issue with my “sideskirts” thus they can’t put the splash shield back under my engine, but now it’s time for the bill and at the bottom it says under “deferred service”: water outlet gasket. Lmfao what, I did not defer that. So now I’m mad and so I paid and left. However my car still wasn’t up to par and I pop the hood and wouldn’t you know it, they filled the coolant reservoir to the brim a whole 24 ounces extra. So I had to take a turkey baster and take the extra out myself. Well I’m now thinking okay she should be good to go now. well incl below are some codes my car threw shortly after this situation. Now these might not be anything to do with them but the next part is. I was now on the brink of loosing my job due to a lack of transportation and unfortunately had to bring my car back to them after it now no longer wanted to run for very long and couldn’t bring it to another shop. I bring my car back to them, show them the codes for the rough idle and they told me that it sounds like they would have to bring in an A-tech to look at it and it would have to wait for them to look at it on Tuesday. Well I also told him there was a knocking sound as well as a grinding sound AGAIN coming from the drivers side wheel. It’s now later in the day Tuesday with no update on my car, I had brought my car there at 8am Monday, so I called them. they proceed to tell me after previously telling me they wouldn’t do anything over an hour without first contacting me, that they spent 4hours on different “drive cycles”. 16 different times, for a total of 30 miles and still found no issue and it was just fine and proceeded to lightly call me stupid. They told me it’s like when I go to the doctor after I get a cold but the cold is gone and I’m feeling better. Clearly didn’t bring in an A-tech. Long story short brought my car back to the dealership and it was so bad they didn’t even want it back. So anyway I upgraded to a 2020 Mazda that won’t be going back to them.

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Todd A. Scoggins

Excellent job. I'm very happy with the new tires and the leveling kit that was installed. I like the way the truck and tires look and the ride is much smoother than I anticipated with the more aggressive tires. Perfect timing with the current snowy conditions

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Aaron Ohlman

Approaching Portland from GR on a Friday afternoon my exhaust system broke and was dragging. Called Keusch located close right off the highway. Very competently located needed parts, made the necessary repairs quickly and had a new set of tires installed while I waited. Great service and pricing. Exceptional team. Very thankful they got me back on the road safely.