Republic Services Wilmington Recycling DE 19801

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Leigherin Williams

I am writing to file a formal complaint against Republic Services regarding a serious and dangerous incident that occurred on December 9, 2025, and the company’s complete failure to follow through on its responsibility afterward. On December 9, 2025, while I was driving on Interstate 95 North, an object fell off the back of a Republic Services trash truck and struck my vehicle. This was not a minor inconvenience—this was a life-threatening incident. The debris hit my car with enough force to damage my windshield. Had it come through the windshield or caused me to lose control of my vehicle, I could have been seriously injured or killed. Republic Services’ negligence put my life and the lives of other motorists at risk. Immediately after the incident, I contacted Republic Services. I was informed that they located video footage confirming the object fell from their truck. I was explicitly told to replace my windshield and that I would be reimbursed through their insurance. Relying on their assurance, I paid out of pocket to have my windshield replaced. Since then, Republic Services has completely failed to honor their commitment or even communicate responsibly. I initially spoke with employees named Charmaine and Phillip. After that, my calls went unanswered. Two weeks ago, on1/9/26 one month after the original incident I called again and spoke with a representative named Kim, who told me she would call me back. She never did. Since then, I have been unable to reach her or anyone else. My calls and messages have gone unreturned. This behavior is unacceptable. Republic Services admitted fault, instructed me to proceed with repairs, and then effectively disappeared. Their lack of accountability is infuriating, especially given the severity of the incident. This was not just about a cracked windshield—this was a situation where someone could have lost their life due to their negligence.

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Nick Edwards

UPDATE-- I finally cancelled my service. If you’re thinking about signing up with Republic Services, don’t. I’ve spent months dealing with missed pickups, empty promises, and customer service reps who just repeat “It’ll be picked up today” with zero intention of actually fixing anything. Trash missed. Yard waste missed. Excuses every single time. They cannot deliver the most basic service they’re paid for. I’m canceling my account and switching providers. Save yourself the frustration — choose anyone else. Failure to Provide Service and Repeated False Promises ----------------------------------------- On September 11th, I filed a missed trash pickup report and was told the trash would be collected on Monday. As of Wednesday evening, September 17th, no pickup has occurred. I have contacted Republic Services multiple times per day, each time being told that collection would occur “today.” These repeated assurances have proven false, and the trash remains uncollected. This ongoing delay is unacceptable, creating both an inconvenience and a potential health issue. The repeated misinformation from customer service demonstrates a lack of transparency and accountability. As a paying customer, I expect reliable service and truthful communication—neither of which has been provided. Unless Republic Services addresses these issues promptly and implements meaningful improvements, I will be forced to seek out another provider.

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Dana Moses

I have been a customer of this company for 20 years…until today. I’ve had to place numerous calls to the company for missed pickups. Our trash containers are faithfully placed on the curb Thursday evening; and this company has missed our pick up for trash or recycling about every 6 weeks. It takes multiple phone calls to Customer service in order to reschedule. I no longer feel valued; therefore, I will no longer continue to support this behavior! Good bye Republic!!