Modena Automotive NY 12548

J

Jason Fearon-Taylor

I have had Triple A for 10 plus years, and I have never come across such a company that made me consider cancelling my subscription. Anthony responded to my AAA call, then he took one look at my driveway and said he won’t come because it wasn’t plowed properly. I didn’t get it at first, but I understood so I shoveled the entire driveway myself and put salt down, then I had to use another service call to request someone. The same exact guy came again. He didn’t even leave the truck, he just took one look again and said. It still white, so he’s not going to tow. Again, I understood what he meant. So I salted it AGAIN, then waited 4 hours before I requested another call. Then the Triple A dispatcher Caroline said that she won’t send someone else based on the photos Anthony sent 6 hours prior. She also made me feel like crap saying that nobody from Aaa was going to help because I kept requesting service and she threatened me to say that this was my last call so if I call again, she’s not going to send anyone but she’s going to just cancel it and count it as my last call. I was embarrassed and at this point I felt defeated. I sat outside in my car for hours trying to move it and ultimately gave up and had to miss work. The next day, I requested service, the same guy Anthony was going to come again, but I had to cancel because I wasn’t going to be there. So the following day, now my car has been stuck 3 days. 2 service calls used, still nothing. The last and final call I have, I requested a tow with a flatbed this time because I thought I broke something under my car. This time. Sean AND Anthony came. They tried to help, and I saw the effort, but I didn’t want to tell them how to do their job because their supposed to be the experts, again, they couldn’t get the car out. They tried to pull the one wheel instead of both of the back wheels to pull it out straight. Now my last call is used, and it’s been 4 days going into 5 days and my car is still stuck. I have no calls left and I don’t get paid until next week, and there’s a storm coming on Sunday. This just keeps getting worst and I thought Anthony would keep his word to come back later in the day, I waited the whole day hoping for him to come outside but he never came. I’m very disappointed because when I read the reviews I saw that this was a reputable company. I hope in the future if I give them another chance, I don’t get someone that can’t finish the job. Now I have trauma everytime I’m going to call triple A because I never once thought a tow truck would leave without ever finishing a job. Now that I have experienced it, it’s hard to trust Triple A and just any tow company.

S

Star Cahill-Jurow

Had a flat with no spare and they sent Sean through AAA. He was polite getting my car hooked up, the problem was on the drive to the mechanic. Sean was on the phone for most of the ride, which normally wouldn’t be a big deal but he was being totally unsafe with it. Phone in-hand on FaceTime looking down at it and multiple times taking both hands off the wheel to adjust his settings. The conversation he was having also made him angry enough to punch the wheel more than once. Any young woman will tell you being alone with a man you don’t know is worrying enough, being alone with an angry man you don’t know is downright scary. My car and I arrived at our destination safely and I appreciate being allowed to ride along for the tow, but I really hope Modena Automotive encourages their drivers to make safer decisions in the future.

T

Tracy Gale

James, my rescuer, came on an extremely cold day responding to my AAA tow request. He took his time to be careful; didn't yank stuff or act rough. He was thorough with safety checks and made some suggestions about my situation, which calmed my nerves. Being far from home, he made my circumstances seem less dire. Thank you, James and Modena!