Lombard Motors Hamden CT 06514

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Cameron Pomponio

Absolutely terrible. Had my car towed by them after I got into an accident. A few days later, the insurance claim is proceeding well and I just need to obtain pictures of my car. They wouldn’t allow me to access my own car, which they held in their lot, until hearing from insurance first despite me having the registration and insurance on my person. Insurance had no idea what they were talking about and nobody was present at the lot during normal business hours to help. The person on the phone was rude every time I called. My adjustor apparently also had a lot of difficulty contacting them and getting them to release my car, something confirmed by multiple separate adjustors. Additionally, they took so long to finalize the bill that, even after insurance and the repair center were ready to proceed, it took well over a week to get my car out of the lot and to the repair center. Worst of all is that I didn’t even want my car in their lot in the first place; they refused to tow it to the dealership or my apartment and gave the excuse that they were short-staffed that day. Please, for your own good, stay away from this place. I will be advising family and friends to do the same.

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Angela Scaccianemici

I’d give even less than 1 star if possible. Lombard Motors towed my husband’s car through a AAA service call. The tow truck operator and my husband had a conversation about the garage where the car was to be towed and where to place the key for the mechanic. It was an explicit conversation and we offered to drop the key off ourselves but our driver stated he could handle this; hence why we tipped him $20 as well. The following morning our mechanic called us trying to locate the key as it had snowed and he needed his lot to be plowed. Fortunately we had a backup key so we drove out there in the snow to unlock the vehicle and try to find the key. To our surprise the key had to have been somewhere in the vehicle because we could start the car once we we got in. We spent an hour searching to no avail. We went back and forth with Lombard to try to get a hold of the driver to figure out where the key was since it was in the vehicle and anyone could have just driven off with the car. Finally, in the evening they follow up with us after our multiple calls to tell us that the tow truck driver LEFT THE KEYS ON THE WINDSHIELD! This is beyond negligent and irresponsible. Tell us you don’t care without telling us!

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Joey Big Things Poppin

Tow Driver Lawrence picked up my car at 10:34am.1/08/2026 then received Phone call from a nice guy name Tony from a shop asking why did I drop my car off today. Lawrence dropped my vehicle off at the wrong facility wrong address not even the same street. Its now 2:08 pm Thursday the 8th my car still sits in the wrong address on main st instead of chestnut st. Terrible experience! Would not recommend *