Felton Holly Kia DE 19943

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Justin Rider

If I could rate this place 0 stars, I would. I had rear brake pads changed here in April on a 2020 KIA Telluride. First brake pad change needed in the 50,000 miles and two years that we owned the car. That was 10,000 miles ago. Travelled up to NY where we hit freezing temps for the first time since the brake change, and on top of a hill in the middle of nowhere with my family, the passenger EPB seized and stopped working. Could not move the vehicle- 25 degrees, 6 inches of snow on the ground and more coming, 5PM on the Friday after Thanksgiving, with my wife and two daughters. Thankfully I was able to find service and get a ($200) tow to a local shop that was willing to look at the car on Monday (so we rented a car to come home to DE, and will have to return to NY once the car is fixed). Turns out, the actuator and EPB motor housing are both cracked and were pried on at some point (…hmmm, wonder when that happened?) So I attempted to call the service department here twice, couldn’t get to a human, so I took my lunch break and went and visited the service manager. His response? “If you had brought it to my shop I could help you out, but I’m not going to do a thing about a car that’s in a shop in another state.” Offered to order the part at his cost and give me a free oil change after I asked repeatedly and pressed him for options. Unbelievable lack of accountability and lack of integrity, and just a complete unwillingness to help another human out. Don’t trust this place with your car for the sake of you and your family-they will let you down.

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Carnaija Jones

I had a great experience at Felton Holly Kia! This was my first time visiting, and I originally brought my car in for a recall. From the moment I arrived, everyone was friendly, welcoming, and very helpful. The service team went above and beyond to make sure I was satisfied. After I picked up my car, the service manager even called to make sure everything was okay — which I truly appreciated. They also addressed an additional issue that I hadn’t originally scheduled for, and my car is now running smoothly. Overall, I felt valued as a customer, and they made the entire process easy and stress-free. I will definitely be returning for future service needs!

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Quintella Thomas

I had a great experience car buying process at Felton Kia, and I especially want to thank Joey for making the process smooth and stress-free. He was knowledgeable, patient, and never made me feel pressured. Joey took the time to answer all my questions and made sure I felt confident in my purchases. The whole experience was professional and welcoming from start to finish. If you’re looking to buy a car, I highly recommend asking for Joey at Felton Kia!