IAA St. Louis IL 62232

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Nate

As far as the business goes itself, you are making $. Apparently the lot is NOT secure though and folks are somehow getting into the lot late at night from a different entrance. I've witnessed it on several occasions, including tonight. Protect your company from lawsuits because even though this place is an auction, you're still a business. Secure your lot folks.

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faun

TERRIBLE EXPERIENCE!!! DO NOT USE THIS COMPANY WHATSOEVER. They leave the cars completely unsecure in their lots, allowing personal items to be stolen out of vehicles. This is extremely troubling, as I had to make the 2 hour drive to retrieve my personal belongings, as I don't even live in Illinois! Upon arrival, I'm baffled to see my car is ransacked, besides my license plates. When trying to resolve this, I have recieved little to NO help. I've talked to others about my experience and they HAVE SHARED THIS SAME EXACT EXPERIENCE.

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Majnun Jumazoda

Very rude staff, totally unprofessional branch manager Nicky! I was trying to contact the manager for 3 times, and each time I was told that she is not available. The branch posted false description/advertisement of an item for sale. The item was indicated as Front End Collision, but came as Heavy Hail Damage. Also the main issue is that the branch manager has a power to make a decision whether you are eligible for the return or not, even though it was their fault providing false description of an item.