Auto Factory Inc. MD 21227

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Lillian Giles

Amazing customer service and quick good quality work. I wasn’t sure if I would be able to afford the services I got but the owners were very helpful and easy to work with.

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Hasan Rafiq

Our family has had multiple cars repaired by this facility since 2003. Experience was pleasant until this most recent one. My last experience was very uncomfortable and unpleasant. I had them repaint the hood and front bumper of my car. When I came to pick up the car there were bird droppings all over the car and overspray on the headlights and wheels. When I pointed this out to the guy who painted my car he replied very unprofessionally, "Man we don't have time to take care of this". I asked him "Why would you call me and tell me my car was ready for pickup with overspray on headlights, wheels and bird droppings", in which he then very rudly responded "I don't care". I was very upset, instead of correcting this issue Ashley told me to leave. I had to spend thousands of dollars at Top Coat Garage in Hampstead to get the car repainted properly and they had to remove all the overspray on the car. They couldn't belive how bad the car was repainted with the overspray. Not once did Ashley apologize or remedy the solution. She instead yelled at me for complaining about the issues of the car with the painter.

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Ali H

This body shop is awesome!! I would never go to another body shop again. Ashley was extremely helpful and my vehicle was done as promised. I took my vehicle there on Monday and picked up on Friday. If you want your vehicle back quickly and at a very good price go here. Top Notch Service!!!