Bob's Bar Harbor Auto Repair ME 04609

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Nj

Take your business to Skip’s in SW harbor! I’ve unwillingly spent over 4k on my 2008 Subaru Outback in the past three weeks at Bob’s between a cat replacement and brake work. My check engine light came on with code reading for Catalytic Converter. I called Bob’s and explained what was going on. Told them I was at the point where I wasn’t sure if I wanted to keep putting money into my vehicle for a big project or replace it. I asked for an estimate on the Cat replacement. I was told $1200 for the catalytic converter, $200 a piece for the sensors, and a few hours labor. I potentially needed a windshield washer reservoir at this time too, but was told that wouldn’t be much of anything. Given these numbers, I said ok. I got a call the next day saying the vehicle was done. Being told the replacement was complete, but the exhaust also needed replacing. But good news - only needed a repair on the line leading to the reservoir. I was told the bill was ready yet, but I could pickup Monday. Sweet! I walked in a Monday AM and was presented with a $3,000 bill. As a customer, especially a female one, getting mechanic work done feels so incredibly intimidating. We are always trying to find the honest guys, and the ones who will communicate with us truthfully. Usually there is a lapse of knowledge. I prefer to go to mechanics who are open and honest, and offer service as a mechanism for education so I can feel good about spending my hard earned money on good people. I’ve never had auto work done without a call of approval of the services were a thousand dollars more than the estimate. All of the parts were more expensive than quoted. The exhaust replacement happened without my knowledge or knowing. I walked in the next day and expressed my frustration. It felt very slimey and dishonest. Especially on an older vehicle with nearly 200k miles. I felt like I got one pulled over on me. Nothing was offered but an apology! If you’re local, particularly a local woman, take this as your sign to find a shop that values your business. Photo of receipt included.

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Sam Kang

These guys truly saved our trip to Acadia! They quickly diagnosed the problem and had our car back to running in no time. Couldn’t be more grateful.

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Emilly Giacomo

We are visitors from the Midwest. We got a flat tire during our stay that needed patched. We met Daniel, who was so gracious to us when all of the other auto shops said they were too busy or short staffed to get to us on the same day. They were really busy at this repair shop too, but they still found a way to fit us into their busy day so that we wouldn’t miss our schooner ride. Daniel was so kind and had the vehicle completed before the day was over. We cannot thank him enough for his patience and kindness! The car has been patched and driving ever since.