Berlin Auto Service Gas MA 01503

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Robert Arlt

I come to this place twice a year for inspections for my two cars. It’s an informal place to say the least. Pros: they get the job done, and promptly once they start working on it. Cons: there’s never anyone at the front desk, and the intake process is always, always weird. The mechanics rarely come into the front office and the gas guys (one of whom has the most nasty temperament I’ve ever seen in a customer-facing setting) stay outside. Fine for inspections. For repairs and maintenance, I’ll stick to other places.

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Cole Herman

The state inspection guys pulled my hand break so hard they overextended the calipers. No issues prior to my inspection and after it the handle wobbles all over and my rear breaks are overheating. Called them to ask them to fix it and they blamed me. Said it's my issue. Won't be coming back

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Liz Sanford

I wish I could give negative stars. This is not the place to go to if you need to get work done on your vehicle. My 2019 Lincoln got taken here for service on July 17 after noticing my engine light came on. They told me they replaced all 4 spark plugs and engine filter due to a misfire on cylinder 1. On Wednesday, July 23, my engine light came back on. I called and got the car in next day. I was told that the car had coolant leaking and that I could have a cracked head gasket - costing well over $3k but that they weren’t sure that was 100% the issue. I took my car back to get a second opinion. If my car had really had a bad head gasket my engine would have overheated, I would have smelled anti freeze in the oil, and/or notice black smoke when driving. I had none of these symptoms. Take a look at the supposedly “new” spark plugs. There is no way that these spark plugs were two weeks old. My new mechanic actually replaced the spark plugs and ignition coils. This place also intentionally unplugged my vacuum line so my new mechanic had to fish for it and replace it. I do not recommend this place and Fred’s service. I feel manipulated as a woman taking her car to be fixed and being told certain things were done and bigger fixes needed to be made. It looks to me that they just took the code off, wanted me to come back, tell me it was a bigger service, allow them to fix it, and then actually replace the spark plugs for way over the price. I cannot believe such awful mechanics exist. Please, do not take your car here. You are better off finding a different mechanic. There is absolutely no way these were the spark plugs that were supposedly replaced on July 17. I am doubtful this shop has Ford spark plugs, that these would have so much buildup after just two weeks, one is cracked, and one isn’t gapped. This is not the place for quality service. Edit 8/14: I will not be deleting this review. If there was footage available, it should have been shared with us when we brought forward the issues. If you care about your customer service and being an honest mechanic, you should have had no problem letting us know. I feel like this situation could have been handled so much better and am disappointed because I love supporting small, local businesses. I still do not recommend this mechanic and the hostility when bringing forward issues after my car was "fixed". If there is camera footage and reliable receipts, they should have been shown when discussing this matter. Even if there was coolant leaking in one of the cylinders, the spark plugs still shouldn’t look like this after two weeks - BOTTOM LINE. My new mechanic changed the spark plugs, ignition coils, and vacuum line and did not see any coolant or oil anywhere. The light has not come back on and the car is driving smoothly - which was not the case when I took my car back from this place on 7/17 it was still shaking and driving poorly.