McGovern Chevrolet of Arlington MA 02476

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MR. Kay Watertown

From start to finish, both David and Edward were incredibly professional, responsive, and genuinely helpful. They took the time to understand my situation, explained everything clearly, and made sure I was taken care of without any pressure or runaround. You can tell they truly care about their customers and take pride in their work. In an industry where that level of service isn’t always guaranteed, these two stood out. I really appreciate the effort they put in to help me, and it made a stressful situation much easier to deal with. If you’re looking for honest, reliable service, I highly recommend McGovern Chevrolet — and especially David Petrosyan and Edward Devana

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Thalita Clemente

My experience at this dealership was extremely frustrating and disappointing. From the start, the service advisor demonstrated very poor customer service. Every concern I raised was immediately dismissed or minimized, often in a way that made it seem like I didn’t understand my own vehicle. Instead of listening and properly investigating the issues, he consistently tried to explain them away as “normal.” For example, I explained that the AEB was activating randomly on the highway with no vehicles nearby. Rather than taking this seriously, I was told this was normal and that I could simply turn off the sensors. The service advisor even added that this is what he personally does with his own car because he likes driving “as if it were a car from the 90s.” This response was completely unacceptable. I did not purchase a nearly $60k vehicle to disable its safety features. I bought a modern car specifically to benefit from its technology and safety systems, and I expect it to function like a 2024 vehicle, not a 1990 one. I also reported that the rain-sensing wipers were not working properly. I was told this might be because the camera was dirty, even though this feature is not camera-based. I specifically requested a vehicle software update (VWP) and radio update. GM clearly states that this can be performed whenever a vehicle is in for service, yet I was initially told it would not be done unless there was an issue. After repeatedly insisting and listing multiple glitches, I was told they would “see if it could be done.” When I picked up the vehicle, it was clear that it had not been updated to the latest available software version, meaning the update was either incomplete or not performed correctly. Another major issue was a loud and constant noise coming from around the sunroof area, which is visibly loose. I had to wedge folded paper in place just to temporarily stop the noise. Once again, this concern was treated as if I were imagining it. I was told the technicians “couldn’t hear anything,” which is very hard to believe given how loud and noticeable the noise is. I was also told an adjustment had been made, but the problem remains unchanged. Simply pushing the area by hand makes it obvious that it is not properly secured. To make matters worse, I was told there was no estimated completion time and that the service could take weeks. I was also informed that because I did not purchase my vehicle from this dealership, I would not be provided with a loaner. While the service ultimately took two days, the lack of communication, dismissive attitude, and unnecessary stress made the entire experience extremely unpleasant. Overall, this was one of the worst dealership service experiences I have had. I would not return to this location and would not recommend it to anyone.

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William Greenwood

I live on Cape Cod & although it wasn't convenient to travel to Mirak Chevrolet, it was worth the trip. I had tried to deal with several dealerships on Cape & off, but the experience at Mirak was so much better. They were responsive: I found the truck online early Friday morning and had a text almost immediatly. I delt with Al Salvia the sales manager who confrimed they had the vehicle I was interested in, & he confirmed what I wanted to trade. It took some negotiation before I arrived at the dealership, but Al gave me the "sense" that at least they would consider my "trade number" if I was willing to take the drive. Arriving at the dealership: to my surprise, the advertised price was exactly what I bought the truck for. They offered $29K for my mint Silverado, I wanted $32K and we compromised at $31K & I felt that was fair. It was a friendly, seamless negotiation & I left feeling like I struck gold. The next day I wanted to firm up the delivery for Monday as we were on a tight schedule. I tried multiple times - I confirmed that my salesman was working, I left a couple of messages, I texted and then I started to wonder what was going on. It wasn't until I told the salesman that he needed to call my by end of business or we were walking away that I got a response. Are you kidding - you were busy. I run a multi million dollar business and have 6 houses that I manage and your busy... no get back to customers. My biggest concern was that the truck would be ready on Monday for delivery, because my wife had a doctors appointment. I communicated that to Jim & of course wasn't done. The delivery: Monday came and the truck wasn't ready. When Jim did take it for fuel which was at the end of all the paperwork - he heard something, took it to service and didn't tell us? So we are sitting in the waiting area watching him service other customers and not knowing what is going on. I started to "boil" because now I own this truck thats in service and it's not clear how we are going to get home. It all should have been avoided... the process was not good. But I gave them grace, the truck, the price, the trade, Al Salvia, & the finance manager were all awesome. We got the truck we wanted and got on our way... so ultimately I would buy another truck, but had to give the dealer 4 stars instead of 5.