A & A Auto and Truck Parts, Inc. 66608

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Travis Mooney

If I could less than 1 star I would. All I needed to get my vehicle running again was this little diode that was discontinued by Ford. But even after agreeing to pay the $35 minimum for this part it wasn't worth the time for this place to go get it out of their 15 acre yard. This part was on many different vehicles and is easy to obtain. But not worth the time for this place. Asshole joke.

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Stuart Baumgardner

Ordered zip tube for crown Vic, waited a couple weeks for it to be shipped, had to call about 3 times for an update and finally received it almost a month later. Received the wrong part, called and was told it was the right one, sent pics which had the part number that showed it was from a different vehicle all together and was still told I was wrong. Kept having to call them as they would never reach out to me. They asked for my car vin number which I provided. After messaging them stating I would dispute charge with my bank I was told they are shipping another one. Still hasn't arrived. Bunch of idiots work there

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Travis Grindal

Don't even bother going inside for help. The staff there has no interest in helping you. Want to see something before you buy it? Too bad. Buy it first then you can see it. Can it be returned? Only if it is different than they described. What happened to this place? The staff use to be fun and couldn't wait to help. Not anymore. I'd recommend going pretty much anywhere else but here.

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Matthew Adams

Good stuff good service nick was the best. Prices can get high but it's decent parts

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Robert Montano

They tell you one price for the parts have you pay it then wait for a whole day to call you and tell you there damage and they can get you another one for more money even does it was on there end that they mess up

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Papa Joe

Ashley was rude and disrespectful. Dont use this company. Use Google and search for another junk yard

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Ethan Pemberton

nick is awesome. thanks nick Edit: The reasoning for this is because Nick was diligent and got me exactly what I needed, and had me paid and closed in five minutes. I called four other places that took hours to even call me back to verify that they had this item available. Thank you guys so much for being awesome, I am not usually an online shopper, but I took a leap and was able to find exactly what I was looking for. QUICKLY A++++++

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Rayona Pryor

I'll never step foot in there again. They didn't even acknowledge us, and they weren't busy. I went to them to get a new engine in my Honda I'll drive to KC next time.

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Jamie KuyKendall

I normally have a decent experience with these guys but I had an issue the other day that really upset me. I was calling in to find out about batteries, something was wrong with the phone lines and it kept telling me that nobody was available to take my call. So I kept calling back until I got someone. The person who finally picked up the phone was at the North store. He was very rude and not helpful. He would barely let me talk and he told me that it showed that I had already called several times and if I didn't have the patience to wait on hold (again, it wasn't allowing me to hold) then he didn't know what to tell me. I have never been spoken to like that by anyone at either store and I buy almost all of my car parts here. I would have given 5 stars if it weren't for that rude guy. He needs to be taught some customer service skills because even if I was impatient, he would have gotten a better response from me if he had kept that unnecessary thought to himself.

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schaanman

My go-to place for salvage parts mainly because ones and that used to be the best place to get older Jeep & Ford parts. They also have a national parts locator service that actually produces good results. I recommend them for just about any older model vehicle as far as price also.

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Wylia Lewis

It's OK but the greatest thing about it is that it was not good I had to ask for a product and got feedback as stop talking about it cause you are dumb and don't know about cars. That's what they do when you are a woman evil 🦹‍♂️ 😈 thanks. Not not the female, she was very nice but it was the men's I'm sorry to feel that way but it's hard and I know a little about Vichel so I'm sorry but get the men's right so females come in they feel they were served with a smile thanks but not being rude but that's how it is Thanks.

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Josiah Boeggeman

Not the best price in the entire world, but this was the Only place I could find my door panel at for sure on short notice. They even had it dropped off much closer than the 3 hours away the part was from me. Nick helped me on the phone he was Extremely professional and helpful. Excellent parts and superior customer service!!!

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Rebel Creighton

Tried to call to check on if they have roof rack, with rails and cross bars, for my own personal vehicle. When I pressed 6 for personal vehicle parts, I waited 30 seconds on hold only for an automated voice to come back on and tell me that my call did not go through and it went back to the main menu. After I hit 6 again and it did it the second time, I just hung up and they lost a possible $200 or more sale.

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Jacob Fonseca

My 16 year old had a flat tire so we went here to try to get a new rim. $40 wasn’t a bad price. HOWEVER they waited until he paid to tell him it wouldn’t be ready for 5 hours because well that’s how long it takes to walk out to the car and pull it out of the trunk. Thinking to myself I’m sure they will be fine with taking 20 seconds to go grab it out of the trunk so he can get to school. I was wrong. When I drove out to the location it was at they told me they can’t “pull the part off” until the afternoon. So I drove back to the original store that He paid at to get a refund and magically there is a 20% restocking fee since they all ready “pulled the part off the vehicle”. That IS NOT POSTED IN THE SHOP OR ON THE INVOICE…. I don’t know where customer service went with this company but they used to have really good customer service.

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Randy Lynn

5hour wait if your a cash customer. So if you have a job you won't be able to get parts from them. Also closed on Saturdays. Not much help. I let them know I was from out of town and by the time I made it to Topeka and they pulled the part they would be closed. Really bad service all around. I wouldn't go to them for anything after today. Also I will speak with the company that referred me to them and let them know how they treat their customers also. Maybe when they lose their contracts with these corporations they will find a better way to run their business. Are you guys really that lazy that it takes 5gours to take a wheel off?

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josh wolt

Rude immature customer service. I feel like I'm dealing with retards, it makes it almost impossible to do business with. All the reviews are correct. If you can buy from somewhere else, do it and save yourself the hassle. Shops like this shouldn't be in business.

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Alex Bender

Called around for replacement OEM wheel best price out of three locations called. I drove to Topeka on the 17 Oct. and paid for the wheel and was told wheel would be there the next day, 18 Oct. Recieved a call from Nick that the wheel was delivered. Drove back to Topeka from Manhattan, only to find that a rusty black spare tire rim was there. I was then told by Nick that he was sorry, and blamed his 71 yr. old driver for the screw up. I told him that I was not driving back after two days and a tank of gas. He then assured me that he would have the wheel delivered to my residence on Monday, 24 Oct. during their Mon. & Thu. run to Manhattan. Needless to say, the wheel did not arrive as promised, and when I called back approximately 3 PM. on Mon., Again I was assured the wheel was being sent by a local delivery but now company and would be there on Tues 25 Oct. by noon. Nick did offer a refund each time but, I had already paid and could not find a like wheel locally so I declined believeing that no body could be this incompetent. Well, low and behold, I did not get the wheel on Tuesday, and called @ 3 PM and was told by another employee that they picked the wheel up today and it should be delivered, by tomorrow. I called back at 5 PM, same story, and I requested a refund. Nick agreed to refund the money, which he did, minus the credit card service fee of $13.07. I find this insulting, after I paid $60 for fuel driving to Topeka twice. Why should I take the $73.00 loss through no fault of my own. It appears that this business does not believe there are consequences for bad practices. I would have fired or the employee take the financial loss instead of the customer. We will not be doing anymore business with them.

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Jessica Bingham

Needed a part for our van and was quickly able to get one. Great customer service. If you need a replacement part, give them a call.

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Wayne

Called these guys for a driver front seat. $125. Told me the vehicle hasn’t had a driver window since it showed up on the lot. Asked if I could look at the seat. They said no since they don’t allow people in the lot. Said they had pictures of the seat when it came in (who knows when that was.) so I asked for new pictures, and they would not provide a single picture of the seat to see if it’s not a moldy pile of junk unless I paid for it first. ????? Christ.

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Tina Ostrander

Terrible. Took 3 days to pick up a part they had "in stock" according to their website and over the phone. You have to pay then wait first come first serve for them to pull it. Was told it would be the same day, then the next day, then it was at their other location. Service is beyond slow. I got the part home and it's missing pieces. I've purchased this exact same part at other yards. Called to see if they had it, went in and had it in 5 minutes.

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A MORROW

Helpful, great customer service, food warranty on products, quick, accommodating, even in horrible weather! Much appreciated! I even had to exchange an item bc I requested the wrong part and they had no problem with that, and made it very simple and free of stress for me. Thank you!

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Jessie Williams

I purchased a dashboard from them a week ago and I went and checked it out, it only had a couple cracks. When I got the the did not give me all the pieces I needed, there were more cracks than before and they had me pay before. If I would have known they didnt have someone experienced to remove a dashboard I would have done it myself. They knew those dashboards are brittle and still had no care at all taking it out... So I do not plan on going back there.

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Kyle Akerstrom

Can find what you need. Just make sure you say exactly what you need. They are very busy and possibly understaffed

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Mike Crummey

If your not a big name repair facility then you tend to get ignored as a cash customer walking in. But the guys at the counter seem nice enough but from what I understand it's the ownerships lack of trust in employees and a big push to constantly sell that has every employee worried they might be the next to get axed. Although that's completely hearsay, I heard it from somebody. For these reasons I drive to Kansas city to the pick n pull and do it myself. Then it's my fault for not getting the part in a timely manner.

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Joseph Mize

Didn’t feel welcome here. They will NOT allow anyone in the yard. They don’t mess with screws or any other miscellaneous little pieces to your vehicle. Flat out told me to take my business elsewhere with the dealer. Prejudice people. Find somewhere else to do business with.

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lil Jayhawk

Good costumer service. If they don't have it on hand already, they can usually find it for you and get it in within a day or two. 30 day guarantee. Ask for Mike, he'll take care of you, and won't sell you what you don't need... unless you insist you need it anyway. 🤷‍♀️

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Michael DeLany

First off, super rude employees. Most importantly, the 3 times I've been there they've tried to charge me more than a new replacement piece from Amazon. Most recently, I walked in and asked how much, they looked up the cost of a used one online, and I quote "It's selling for $130..... I can give it to you for $115". Hahahah, yes, seriously.... from the junkyard. I left and got that particular part off craigslist for $35. This location has to be in the run for worst yard in NE Kansas.

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Phillip Tolen

The staff are very friendly at both locations. I actually left my phone behind and they luckily found it. I thoroughly enjoyed the service and recommend them if you need spare parts at a reasonable price from trustworthy people!

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Ben Mettke

Love dealing with this company have gotten parts here a few times and never have an issue I just want to say that I hope I can get the wheel for my car that I paid for a couple days ago and was told I'll get today but the one they were going to pull I guess was damaged and really hoping today is still met for a wheel cause mine is bent and don't want to keep driving on it and damage more things.... But keep y'all's service up it is amazing just hope they call us back soon with a answer lol.... So I ended up calling back and now I'm being told Monday pos Tuesday so they won't have a def answer and being told they r trying to find in same price well honestly I'm not paying any extra with having to wait for it to get here or period to get my part I understand stuff happens but if they found out this morning that it was bad I should of had a call prior toe or my wife calling in... Please help get this dealt with.....

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Cindi R

Stay away from this place!! This place has the worst customer "service" I have ever seen and that's saying something. Unbelievably rude and dismissive. This place is nothing more then a bait & switch with hidden fees!!! Stay away and you will thank me later!!