A & A Auto and Truck Parts, Inc. 66608

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Julissa Martinez

Let's just start off by saying I bought an engine back in 2021 and everything went smooth and I praised A & A so much I came back to purchase a transmission for my 2015 Dodge Durango and.. it all went to shit. I was given the wrong transmission to start off, my vehicle is a rear wheel drive and the one I received was for a 4 wheel drive. I of course did not think to check the part, I figured that was their job, so when I was told by my mechanic it was the incorrect transmission I figured it would be a quick fix since I kept all of the documentation. I initially called their new and "main" location on Kansas and was told (after a life story that I had no time OR care for) that it was not their problem and to call the guy that sold it to me. After getting sent to voicemail a few times I just walked into the Jefferson building only to be told pretty much that I'm SOL and it was now my problem. As a female in the auto industry, I am deeply disappointed and frustrated with the entire transaction. I pretty much threw away a couple grand by trusting in A & A Auto and Truck Parts, Inc, and would strongly advise anyone and everyone to go to LKQ or anywhere else for that matter before considering these ppl! ***UPDATE I have never seen a professional business try to blame a mistake on a customer and to add to that, replying to a review is CRAZY 😂 I have every single document from the entire transaction down to the tow truck receipts from moving it back and forth from shop to shop because no one could program it. HAD IT BEEN THE SAME VIN IT WOULD OF BEEN PROGRAMMED WITH NO ISSUE. I am not mad at A & A or anything like that. Simply wanted to let the public what to expect! My vehicle was worked on by several transmission shops in Topeka which one of them attempted to help me get a refund back (bless their hearts) with no success. My Durango is currently on its way to Smith Brothers Transmission to get fixed! 😀 I recommend them to everyone! They have been super helpful these past 5 months.

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Stuart Baumgardner

Ordered zip tube for crown Vic, waited a couple weeks for it to be shipped, had to call about 3 times for an update and finally received it almost a month later. Received the wrong part, called and was told it was the right one, sent pics which had the part number that showed it was from a different vehicle all together and was still told I was wrong. Kept having to call them as they would never reach out to me. They asked for my car vin number which I provided. After messaging them stating I would dispute charge with my bank I was told they are shipping another one. Still hasn't arrived. Bunch of idiots work there

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Travis Mooney

If I could less than 1 star I would. All I needed to get my vehicle running again was this little diode that was discontinued by Ford. But even after agreeing to pay the $35 minimum for this part it wasn't worth the time for this place to go get it out of their 15 acre yard. This part was on many different vehicles and is easy to obtain. But not worth the time for this place. Asshole joke.