Fenix Parts Syracuse (Previously A & P Auto Parts) 13039

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MAYRA MORGAN

very bad experience, the damaged box, it did not bring protection to the alternator, just a very thin plastic bag as I show in the photos, and the damaged part I wrote to them telling them that I wanted my money back ...2015 AUDI Q7 3.0T

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Derik Lafave

No walk inside anymore, No one answers phones, I have tried emailing, sending an online parts request...No response. How do they sell parts with zero communication?

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Michael Mucitelli

When it was A+P my shop used to buy almost all of our used parts local from them. Since Fenix came in, 90% of their customer service has been shuttled to call centers off-site and all of their warranties now are worse to deal with than those terrible "extended warranty" companies at shady car dealers. I used to talk on site with knowledgeable staff, now I'm passed around to leave voicemails that never get returned or dead lines that just hang up. Communication and quality has gone absolutely down the drain. A picture-perfect example of what used to be a great smaller business getting eaten up and destroyed by a bigger corporation.