Ability Towing FL 32305

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Tahlia Leonard

Got my car towed called the number that was on the sign you’d think I stole that man’s car how unprofessional and rude he was over the phone I’ve worked years in customer service and that man had no type of customer service let’s not mention they advertise as 24 hours you’d think over the phone he would’ve let me know the pick up cut off time no so when I got there I’m in the office and realized I forgot my keys I politely asked him would it be fine if I paid for my car and came back because I left my keys him and another gentleman made it such a big thing when they are literally advertised as 24 hours I would’ve been fine if he politely and professionally told me no but the attitude and force he gave about it was disgusting as a young black women standing in front of two white men who are obviously very unprofessional the smartest thing I did was left I came back the next morning to pick up my car and the two men weren’t there thank God it was a lady in the office and she was honestly so sweet so understanding so professional and it literally took me 5 minutes to get my car it took 5 minutes to sign one paper I gave her cash she opened the gate and that was it the way them gentleman acted you’d think the whole process took 45 minutes it was literally a quick interaction they honestly need new staff other than the lady in the office who was the only one with customer service I was never rude never nasty to either gentlemen I had the money I parked in a tow away zone which was my mistake not theirs so I was not upset about being towed I was upset about their lack in customer service

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Chris Littlefield

Ability and driver Justin were at my location of breakdown exactly to the second on when the wrecker would arrive. Justin was friendly and experienced which made him an absolute pleasure to work with. If the need arises again that I need a tow, Ability will be the 1st call. 10 ATA BOYS for Justin and the great service by Ability. Chris L., Monticello, FL

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Mikayla Price

I don’t understand the bad reviews. I had a great experience with ability. I called at night got a great price. Quick response. I believe the gentleman that helped name was Tommy! Very nice and professional. I would definitely use ability if I need another tow! Great prices! Great customer service!