Ace of Galveston TX 77550

D

Diary of Jay 777

The guy that's works there is no good. Terrible attitude and thinks somebody's scared of him. He wouldn't let me grab my mother's car cause she wasn't present. Mind you, he told her on the phone it was ok for me to grab it then switched up and said he never said that but he did. Even when I had the cash and her on the phone he still acted up. Don't do business with this man.

M

MSDG61

October 2025 - ACE Towing of Galveston – Beware of Hidden Fees and Dishonest Practices<br>This company takes advantage of people during stressful situations. My husband was in an accident on September 29, 2025, and the next day we called to find out where the vehicle had been towed. Texas City PD informed us it was at ACE Towing of Galveston.<br>When I first called, I spoke with John, who answered the phone unprofessionally and was difficult to understand, like he had marbles in his mouth. He told me storage was $22.85 plus tax per day. The next day, when I called back, I was told the tow fee was $150, when it was all said & done it was almost $500.00 for 4 days of storage. There is the daily storage charge of $22.85 and tax, a $35 “scene cleanup” fee, and later a $50 “notification letter” fee — just to send a letter. Light Dute Fee & a 2nd Tow fee. RIP OFF!<br>Each of these charges was revealed gradually, not explained up front. It felt deliberately misleading.<br>We told John we planned to have AAA pick up the vehicle since we pay for that service. A friend warned us that ACE often gives other tow companies a hard time, requiring unnecessary paperwork and permissions. Based on that advice, we decided to have ACE tow the vehicle directly to our home — which is less than 10 minutes from their yard — just to avoid the hassle.<br>In the end, we paid $100 to have it towed home, and for less than four days of storage, the total came to $468. Nearly $500 for a short stay and a stack of questionable add-on fees.<br>Their business practices appear predatory, deceptive, and unprofessional. If you ever have to deal with them, get every fee in writing upfront—otherwise, you’ll likely be blindsided later.<br>Advice: If you’re ever in a wreck, contact the tow company immediately. The fees and charges will just keep adding up! When the tow truck driver dropped off our vehicle, he was bragging about how many cars they had sitting on the lot. It’s easy to see why — many people probably can’t afford the outrageous fees and end up leaving their vehicles behind. Bottom line: avoid this company if you can.

P

Patrick Nichols

My truck was towed to their storage lot after an accident and they had the keys. When I went to get my belongings a few days later I immediately noticed fishing gear missing from the bed. I asked where my possessions were and they exclaimed they do not touch possessions or enter the vehicle - Today I was going through my box of items i removed from the truck and discovered they also stole the 6AH 20V batteries off my power tools. Left the tools but the batteries are gone. Missing several hundred dollars worth of my belongings.....absolutely insane.