Ace of Galveston TX 77550

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MSDG61

October 2025 - ACE Towing of Galveston – Beware of Hidden Fees and Dishonest Practices This company takes advantage of people during stressful situations. My husband was in an accident on September 29, 2025, and the next day we called to find out where the vehicle had been towed. Texas City PD informed us it was at ACE Towing of Galveston. When I first called, I spoke with John, who answered the phone unprofessionally and was difficult to understand, like he had marbles in his mouth. He told me storage was $22.85 plus tax per day. The next day, when I called back, I was told the tow fee was $150, when it was all said & done it was almost $500.00 for 4 days of storage. There is the daily storage charge of $22.85 and tax, a $35 “scene cleanup” fee, and later a $50 “notification letter” fee — just to send a letter. Light Dute Fee & a 2nd Tow fee. RIP OFF! Each of these charges was revealed gradually, not explained up front. It felt deliberately misleading. We told John we planned to have AAA pick up the vehicle since we pay for that service. A friend warned us that ACE often gives other tow companies a hard time, requiring unnecessary paperwork and permissions. Based on that advice, we decided to have ACE tow the vehicle directly to our home — which is less than 10 minutes from their yard — just to avoid the hassle. In the end, we paid $100 to have it towed home, and for less than four days of storage, the total came to $468. Nearly $500 for a short stay and a stack of questionable add-on fees. Their business practices appear predatory, deceptive, and unprofessional. If you ever have to deal with them, get every fee in writing upfront—otherwise, you’ll likely be blindsided later. Advice: If you’re ever in a wreck, contact the tow company immediately. The fees and charges will just keep adding up! When the tow truck driver dropped off our vehicle, he was bragging about how many cars they had sitting on the lot. It’s easy to see why — many people probably can’t afford the outrageous fees and end up leaving their vehicles behind. Bottom line: avoid this company if you can.

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White Box Farm

We had a flat tire and a cruise ship to catch in an hour. Riley Auto Parts called Manuel from Ace of GALVESTON Wrecker Service. Manuel showed up within minutes and assured us he would get us to the repair shop, get our tire fixed and we would be back on our way to catch the cruise in time to enjoy our week. He took us to the closest mechanic’s shop. While we were there and he was dropping off the vehicle, we all noticed there was an irate customer threatening the mechanic with a gun in his waistband. The staff at the repair shop had us go inside and locked us in. Meanwhile, Manuel decided he didn’t like the situation and put our vehicle back on his wrecker which was feet from the irate customer with the gun and came to the door of the shop to escort us back to his truck. He said very politely and with concern “get in the truck, we are leaving”. We hopped in and off we went. Manuel said “ I am not going to leave you in that situation. I told you I would take care of y’all and that is what I am going to do.” Manuel went above and beyond. We can’t thank him enough for his courage and concern. He made an incredibly stressful situation more than bearable. Thank you again Manuel! To say you are the best is an understatement.

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Laeticia Evang

If I could give this place 0 stars I would. It is absolutely abysmal. I witnessed grown men cussing women out in front of children. Despite multiple inquiries to speak to a manager, I was brushed off and told that they were not on the premise. After asking for the man’s name who was extremely provocative, I was hung up on and completely dismissed. I have never experienced such terrible service.