I bought a motor here for my Challenger with the yr warranty. So far so good; the motor was in very good condition.

Overall ,they are not bad into you run into an issue and manager (Tracy ) ignore all your call you start to notice how unprofessional customer service they have .Over 3 weeks into I decide to drop it .

Zero communication or customer service skills. Overpriced, over rated, and not deserving of your money. Buy your auto parts else where. Tracey was especially a nightmare for my husband to deal with.

Terrible/bad customer service experinece from Ken ext 516 and 416

These folks were the best. Not only did they help me find all the parts I needed, but they helped me get them transferred locally to Butch’s Broadway Garage and Body Shop to get them installed. Great customer service.

I have bought plenty of quality motors and other parts from them in the past 10 years of running a shop. recently i got a rear axle that was wrong, and they had a new part to me within 24 hours. absolutely exceptional customer service, would always recommend Action Auto parts/ Cunningham Bros/ Team PRP

Mark's customer service was great. That is about it. I paid well in-advance for a $280 part. It only took 5 full business days to complete, not including holidays or weekend. When I finally arrive to pickup the part. They leave out the main component to keep it from running. Why do business with a store who skimps out on the little things to get results? Anyone reading should buy with low expectations. I would NOT recommend Action Auto Parts!

I live in Michigan and needed several parts for my Jeep. Ray helped me out and was incredibly helpful. My parts arrived very fast and all were in great shape. I couldn’t be more grateful!!!!!

Recommended by a friend. Bought replacement passenger, driver's airbag and controller for my car. Called first and they had them in stock for the right model and year. I inspected the parts at pickup. Parts were wrapped well to keep moisture out. Prices are competitive. Friendly people. I installed all the parts, plus a clockspring, which they didn't have, and had absolutely NO performance issues. I definitely will go there again. They are always turning over inventory, so IF they don't have it one week, they may have it the next. I would recommend to a friend. Just make sure YOU have the correct info, especially model and manufacturer part numbers.

Paid cash to order an alternator on Thursday afternoon, they said it would be there Monday. I call Monday evening because I never got a call and they told me it will be there Tuesday. I called Tuesday afternoon and they said they pulling off the part and it'll be here Wednesday. I drove down to Hopewell from Richmond and they said they were still taking the part off the car and it would be there Thursday. I politely asked for my money back, but I got a check back instead. I was highly dissatisfied because of the inconvenience of having to wait a full week for a part and ask for my money back. They never called to notify me that there was a delay on my part. I never dealt with this company before, but they came highly recommended from my uncle and coworker. I DO NOT RECOMMEND going to this place for any parts that have to be shipped. Worst experience ever!!!