ACTION AUTO AND TRUCK 85714

J

J W.

Called this yard to verify that they had a certain factory wheel for my Ford truck. I was double checking because their website said they had a few of these wheels on the lot. Once I got there the guy in the office sat at a computer and started typing away, asking me what I was looking for again. After maybe 5 minutes or so he pulled up the exact same picture I had seen on their website earlier and showed it to me. I asked if I could go see the wheels and take some measurements and he said "Oh, we don't have those in stock." After another 5+ minutes of him slogging through some website he called me over again. "Are these them?" he asked, and I confirmed. He then stated that they were about $125 each and they would take a couple days to get there. While looking at this second picture I noticed it was just showing inventory at another salvage yard over in Texas (with a completely different name - not another branch of this co.) So, either their inventory is very wrong or they are dishonest. Their website said they had more than 4 items, in stock, for $30-40. Once I got there they had none in stock and the price had gone up to $125. While I was in there he took a few phone calls and said nearly the exact same thing as he said to me: "Oh yes, we definitely have that, just stop on by and we can help you out.". What a liar. The place across the street didn't have what I wanted either but they were up front and friendly and I was on my way in 2 minutes. This was much better than getting jerked around for 20+ minutes about parts they don't even have. The guy who helped me was the only one there in a wheelchair so you should know if you get the same guy.

J

Jude Williams

I called this place today asking about a part. The person who answered sounded as if his life wasn't worth living and that I was disconvenencing him for calling him. I live in another county. I cannot go in and talk to a person face-to-face. He then proceeded to tell me that his computers were down and that he needed five minutes and he'll call me back. He never hung up. I waited and then he answered the phone even though he did not end the call. Again it was still the same phone call and he then proceeded to get frustrated at me. It had been more than an hour before I called him back.

D

Darcie Jones

Owner took the time to make sure to locate another altenator at a nearby location for me when they weren't locating the one in stock. Went above and beyond what most part stores would do these days. Extremely grateful for the help & ensuring I got the part I needed! Great place to do business with.