August Pohl Auto Parts 49022

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Slava Smolko

I ordered 3 parts from them and I pay $295 for shipping. When I receive order on palettes one parts was damaged and I call and text with “Tom”. I send him picture where he can look bend damage and he answer me I don’t see any damage. What ? I want refund for that parts and please send me return label but he say I don’t care about you and if you want ship by your self and pay for ship and then they will send refund. I told him I pay $295 for shipping, why I need pay for return. Then I told him I need manager and he say you talk with manager right now. Then I told him give me his Boss and he say you told with him. Please do not ordered parts from them because they don’t care every thing what you buy from them and don’t care about how much you pay for shipping.

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Alex Duhon

Absolutely the worst customer service I've ever experienced in auto parts industry. I spoke with Tom who was rude and abrasive. I ordered from them before, and simply asked to pay with CC or PayPal just like I did in previous transactions, but Tom demanded cash or wire transfer as payment only. He hung up on me when I requested to speak with the manager.Is this how you treat repeat customers?Avoid!

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M Griffith

Purchased a center console for a 2017 Chevy Silverado. Tom was quick to answer both phone and emails. Great looking part. Shipping was way less than I expected. Part arrived in just a few days. Very well packed. Thank you!

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Tony Cartaginese

Purchased a used transmission by phone from Tom. He was very helpful & quick to handle the transaction. Part was as shown , delivered quickly, & works great. Smooth transaction. I would definitely use them again. Many thanks, Tony.

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Pablo Ortega

Got a 2nd Row leather seat from Tom at August Pohl for our 16' Explorer - Was shipped by freight in a few short days and wrapped and palatalized very securely. Came in just as described - These guys are great!!!!!

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Thomas J Montgomery

I recently purchased interior components including seats and door panels for Lexus suv. I ordered through a sales person named Tom. Tom was very helpful is finding exactly what I needed. While the shipping costs were more than what I would have expected, upon receipt I found the parts to be in excellent condition. A very good experience. I highly recommend this company.

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kaks kofi

Very fraudulent people. Bought a rack and pinion from them for $700 and they were trying to rip me of with a $400 shipping to NY. To force me to accept their exorbitant shipping charges, they said if I arrange my own shipping and the item is damaged, they’ll not accept a return. Declined their high shipping and arranged my own shipping with FedEx, item arrived but after installation, there was noice in rack so I called Tom (sales person) and arranged a returned but because I declined they shipping, they cracked the plastic cover on the motor. Never heard from them after the delivery until about a week later after several failed attempts to reach the sales person (Tom) failed. Left a voicemail Requesting a refund only to be told in an dubious email that the rack was damaged upon return. Examination of the damage revealed a deliberate attempt to defuse a refund. Crack was about an inch or two and to only a specific portion of the plastic cover and didn’t affect any other part of the motor on the rack.Please BE CAREFUL in dealing with August Pohl.

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Billy Jenks

well I order red leather audi s5 seats from august pohl & they arrive dropped off in a palette, my facility checked the seats out in the sunlight due to their “check before signing” system packages were cut open, who would have thought they would sell you a set of seats covered in black mold? obviously not me, this is why you don’t trust junk yard online, due to things like this, so now I have black mold inside of a vehicle I am supposed to drive daily, not only for work, the grocery store, & majority of my life’s necessities but now my entire interior needs completely deep cleaned & mold removal before i can even drive it again. good job guys thank you for disclosing you will sell seats with black mold.

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Jesus Delgado

Awful. Don't deal with these people. They don't take card. They only do wire transfers. Who does wire transfers??After I purchased an item and we agreed it would ship out, it never did because according to them, it would be an additional $25 to ship to where I'm am. Why didn't they tell me that before?

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GOD SERVANT

Customer service on the phone wasn’t nice They were selling me a $10,000 engine and wanted to give 30 days warranty only. I avoided this place. I got the engine from lkq same price with 6 months warranty!