Auto Parts City Headquarters & Purchasing 60031

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bikerguy454

Well unfortunately I have to change my review after what happened. I called looking for a door pannel for my vehicle. I wanted Just the Interior door panel, not the whole door, guy who assisted me on the phone tells me he'll sell me the whole door for $$, but that's not what I wanted. I didn't want the whole door. So unfortunately I won't be coming back or looking for parts from here anymore. Instead I will be short drive to another junk yard, where they had exactly what I needed and don't try to up sell me something more that what I needed to start out with. Good job. You lost a coustomer. Use to be a huge fan of this place, but not anymore.

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The ScreechMan

This would be a four star but please open to the public. when we tried to walk into the building, we were instantly kicked out after because we didn’t have a dealer license. We were just looking around for any parts that we can use on a 2004 Honda Civic EX but they kicked us out so this is a two star sorry not sorry

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Norma Ceja

Auto parts city did an amazing job! They got my srt8 back on the road!!!, I highly recommend them and appreciate their hard work!

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Cody Cole

Very disappointed in this business I got rid of my car down there and I had gas in the tank which they forgot to drain....so I'm hoping they get shut down permanently they are terrible and not good for the environment.... they use more energy to destroy cars then they say they do. If they sent me their illinois license plates and frames for free I will take down my review...

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becky

I call them asking if they have the part listed on their site and they said yes. I call back less than an hour later and they say it's not that everything I am seeing online is a lie, that i'm not on their website, it's not their part, and that the fact that their number and the part was on the website was very weird. I talked to Ethan ( I believe that was his name, he was very quiet) both times. Weird that it goes from yes come pick it up to you're on the wrong site and number. Very odd for a company to lie like that. Don't you want business? Keep in mind I never let the original site I was on😂 the guy priced it too low and when he realized he started lying. said he'd call back after he "investigated" and never did.

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Jay Herrera

Customer for many years,i recommend this place for any part you need great service!

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Austin Rushing

RETAIL PRICING very expensive. Used to be pull your own part and it was a deal. Now they pull it for you and charge atleast 30-40% extra. DONT WASTE YOUR TIME I JUST PAYED THE SAME PRICE AS A BRAND NEW RIM FOR A RUSTY BEAT UP RIM

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Ye Yell

Cool people. Always has what you need. Prices are a little high but I’m fine with that Aslong as they have what I need at that exact moment

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kevin stettner

I call multiple times. Leave messages. Leave emails. Never get contacted back. Show up during business hours, and it's closed.

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Alexander Guzman

Did a great job working on car, would highly recommend.

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Chris Nelson

Came in to get parts for a 2007 explorer. Specifically the overhead console. Website showed there was one on the lot. Came in. No one greeted me. Eventually a guy came up to the counter. I asked if I could get some parts for an explorer. I was holding one of the hardware pieces for the overhead console. He tells me we don't do small parts. I said fine, how about the whole overhead console. He said he would have to speak with an associate. No associates were avail and none showed interest in helping. Again he stated they don't do small parts and will only do big parts/assemblies that they can warranty. I said maybe I'm in the wrong place pulled up the website and the explorer with parts they listed. He stated we are not pick and pull. I was like yes, I think I've wasted my time and as I walked out, he begged for a positive review.

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nut ball sheding

i literally watch their tiktok every day. i love the vids they're so entertaining!!!

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Dakota Del Rey

Get someone new to determine what's worth saving or donating because the current person doing it is a wasteful idiot.

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Javis Farag

They will put an apple air tag on your car. Stalk you illegally if you don't tell them What you're going to do with the car.

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qais daoud

Very rude customer service overpricing i didn’t recommend them at all

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Doug Gerber

I needed a new spare tire and jack kit for my Honda. Ethan said he wasn't sure they had any on the lot, but he would look. He called within two hours to tell me that one was in stock. I appreciate the service.

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Jeff Jerik

Gave me a really good deal on a complete jack for F150. They were the only salvage to have it.

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Nathan Small

Be careful to check your vehicle, these people put air tags in them to track them.

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Thomas Qualy

GM no longer made the part I needed for my Chevy sonic and I couldn't find one anywhere. Ethan found the part for me and had it ready within 2 hours so I could get my car road worthy again. Saved me a major headache and on top of that gave me a very reasonable price for the item considering the supply/demand issue. All around very good experience start to finish.

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Jonathan George

Customer service was rude over the phone and when I asked to speak to a manager I was hung up not one but two times. I will be reporting this to the better Business bureau and Park City Illinois city council. And from the looks from the reviews recently this is a major problem.

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Juan Guzman jr

Great service, Highly recommend 👌🏼 👍🏼

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Matt Horvath

Keith was very helpful and seemed new. 5 stars for Keith none for the other emplyees. He was dealing with the customers in store and on the phone while the other employes sat around and chatted while igroring his questions until they were finished with whatever part in there side conversation they were in. Very unprofessional.

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Edwin Joel Fumero Quinones

Not you pull the part anymore. They guy would even explain it to me he just told me to look at the sign. Used to be my go to spot for my DIY parts that you won't get in the regular auto parts. Interior parts trims connectors etc. How do you explain that over the phone? Sad.

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Jennifer Steffen

I needed a spare tire for my son’s car and they were great! They got the tire for me at a very reasonable price. Their customer service is very good!

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Roberto Garcia

Excellent, excellent, excellent! Do not hesitate to order from these guys they are prompt, and will keep in constant communication with you so you know what you are getting! I hope to do more business with them in the future!

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Fadi Nofal

I called to check if they have a part I want the guy over the he told me yes we have it I drove 75 miles and when I got there he told I’m sorry I don’t have the part

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Robert Velez

Used to be pull your own part, now they won't sell you anything small whatsoever. No brackets no switches no screws no panels nothing Don't bother going here for any of that stuff they won't pull it for you. Shame. The stuff they do pull they add a premium for pulling it and don't take any care when doing so. They'll hand you a busted part and still charge you. I'll save my money for eBay or take a short drive to one of the many other yards.

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Tommy Osinski

I call to ask if they dad any part for my car and the operator stated going off about how he doesn’t want to know what years fit the car vary back Customer service I just ask a question vary Rude

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bryan sarabia

Good customer service, good parts BUT I WISH THEYD LET CUSTOMERS TO THE YARD AGAIN! i stood outside waiting for 2 hours for a part and when they brought it to me, it wasn’t all complete.. Im definitely NOT doing business here again until they decide to open it back up to the public.

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Robert Jake

This review is really not about the business but about a employee. On my way to work this morning the Auto Parts City pickup truck which is blue driven by a young guy with a buzz cut drove by me at a high rate of speed and was weaving in and out of traffic at a dangerous pace. I wish the drivers of the vehicles would realize that they're driving actions do affect what people think of their companies.