This place is amazing. Sure I had to ask a few questions to figure out how to get what I needed but then I was able to get what I needed and more. And when I came back into the office and told the guys about the hood of my car trying to take me out that day they sent me back out to get the part and didn't charge me. A u pull and pay is my play ground I love this place

There customer service is great yes they are so busy but they will take time to see your get what. You need and ordered they will reorder if the parts were sent incorrectly by whom they placed the order with. Just have to be patient when they are CRAZY BUSY IT IS WELL WORTH. THE WAIT.

I've bought two different sets of wheels for projects at my shop, and was happy with both sets. The staff was friendly ,helpful, and fast. Both times the items were reasonably priced and I was grateful to find em .

Had to get parts to fix the ac in my car. It was way too hot out to leave my pup outside, and the owners were kind enough to let me bring him in with me and give him water. ♡ lot was very clean and easily maneuverable. Employees were very knowledgeable

BNR is the place you need to go if you ever need a part for a car if they don't have it there they will get it there from another one and there's a lot of them so I'm sure they have your car part in one of their Lots

A really rude woman answered the phone and then proceeded to hang up on me after I asked her one question. I didn’t even have time to ask her the rest of my questions. After this experience I will not be coming here again. I’d rather go to Portland.

It was the worst customer service. They kept giving us the wrong part blamed it on us when on ur reciept it was correct. So will never go back again will drive to another town before going there ever again

First they ordered the wrong window. I then called and asked to speak to a manager. He promised the right window would come on Monday because I had a appointment to have the window installed on Tuesday that I had already paid for. Monday came and no window. I called the manger five times that day and he never returned my calls. He ones accidentally answered my call but wouldn’t speak to me. It’s now Wednesday and I sat on hold for forty minutes to see if my window was in yet. This has been a horrible experience and one lie after another. If management has to lie to you that’s a sad business. Don’t recommend to anyone.Service: Part finding & extracting

First experience here was good, though I did receive a wrong part. The correct part was ordered and I was told it would be in on Wednesday or Thursday. Tried calling all Friday morning and kept being put on hold. Finally drove an hour trusting it would just be there and they said it would not be in until Monday. Pretty frustrating.

UPDATE: 7/7/20 I spoke with a representative who apologized and said they would process the refund within 4-5 business days. I will update again at that time.I ordered a Lincoln zephyr motor and was shipped a mercury milan motor without them contacting me about it until I went to pick it up. After 45 min on the phone, they agreed to a partial refund if I would accept the milan motor. Using that motor (higher miles too) means I have to swap the entire front timing cover and accessories costing me time and money. I was in a bind so I accepted the motor and waited for the partial refund. It's been well over a week with no refund. I've contacted them for the third time and am waiting for a call back about the refund. If I don't hear back from them, I'm filing a complaint with the BBB. If I do hear back and get a refund, I'll update this review. Until then , they REALLY need to work on their customer service.