Chuck & Eddie's Used Auto Parts CT 06513

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Meagan Yeung

I wish I could put ZERO stars. I researched online for a quote on my vehicle. I was told $450. A few minutes later, a female called me from Chuck & Eddie wanting to schedule an appointment for a tow. I told them the following day works but I will be available at 4pm due to work and I have to travel 30 minutes to where the vehicle is located. The lady confirmed and said it was fine. The next day, I received a call at 10:33am from a tow truck driver asking if they could come “now.” I told him no, I am at work and I already informed the lady I was not available until 4pm and there is no one else available for earlier. Fast forward to 2:48pm, I called them while I was on my way home from work to confirm the appointment for 4pm and the lady said it was fine. So I showed up, and at 4:06 called the company again just to make sure the appointment was still fine and if they knew an ETA. I was told by the guy on the phone that the driver is “enroute” but I needed to give them some time and they wouldn’t give me an ETA. I told them I thought I set an appointment time for a reason so you expect me to wait here for a few hours and the guy responded with “yup.” Fast forward to around 4:45pm, I called the initial driver that called me earlier this morning and he told me the lady brought the forms to them later in the day and the car is going to be picked up the following day. I told him, that’s wrong. I scheduled an appointment with the lady yesterday and I was not told about this “new” information not to mention I was not available. The tow driver said he would call me back. He never did. So I called Chuck and Eddie office again, lady answered the phone, put me on hold and then hung up. I called back a few times again before a guy answered. This was about 4:55pm (5 minutes until closing time). I asked the guy what’s the ETA because I had an appointment for 4pm. He told me to calm down and that the appointment was only for the “possibility” of 4pm and that I was not knowledgeable on the amount of traffic at this time. He said his drivers are working late today (until 5:30pm) and if they don’t get to me then they will get to me tomorrow morning. I told him that’s not acceptable. I had an appointment scheduled for today at 4pm and I was not available the following day due to work, not to mention I already wasted my time traveling and waiting for them. The guy made more excuses and said he will check with his driver to see where they are at and call me back. It’s about a 25 minute drive from their location to my location so even with traffic it still would not have taken them that long. What a surprise. He never called me back. The least they could have done is told me at 2:48 or even called me prior to the appointment time if they were not going to make it instead of wasting peoples time. I wish I read the reviews first because it seems to be a common trend with this company. Get better, there’s plenty of other businesses around.

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Heli Nguyen

No one ever came to pick up my vehicle donation for Kars4Kids despite having set up appointment with the tow truck driver being expected to arrive between 8 am and 1 pm on Aug 2. Not one ever called my phone. When I called in regards to the vehicle pickup everyone hung up. Not very professional. Do better.

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Alexis Aybar

extremely unprofessional business. jennifer and john the manger were extremely disrespectful. jennifer said that her employees were going to “pounce on your friend” over a core charge that was given to them that they refused to give the money back for. will be filling corporate complaint as their actions were absolutely uncalled for