Copart - Gastonia NC 28052

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Matthew

The deals are great at copart, but man the customer service is terrible. It seems to be a running theme at copart, I feel like at this point they are intentionally hiring unhappy people on purpose. There are a few locations Ive been to where there are nice people working, but it is far and few between. Is the job that miserable? It seems like a nice place to work; but I dont know if its stress, work overload, or just the people they hire, but everyone is so short tempered here. Called about questions with viewing vehicles because it has been a while since ive been to a yard and some of the rules changed, didnt realize you had to have a paid membership to view cars for instance and wasnt sure if a broker membership covered that. The woman was short and didnt really give me any explanations. When I asked if she could clarify because i understood it differently on the website, she just said its the rule im telling you now. When I told her i was still confused because the website said free guest members can view for $25 she just said she didnt know what else to tell me. Asked me if that was all and then hung up quickly. Called Spartanburg location after, and they were much more helpful (have had grumpy people there too before) and explained it me that its a $25 guest charge if you come with a paying member. Ive met people in food industry and retail who deal with all kinds of awful work conditions and customers that still have better people skills then this. Its honestly mind blowing how consistently rude and unhelpful these coparts people are.

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Stephen Valis

they wont, or cannot, return the two keys with two key fobs that go with my Harley Davidson. This has a been a process going on 11 months!! Hours spent on the phone have yielded no results. If someone at Copart actually reads this review. I am not going away!! You lost them! you pay to replace them!

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Erica Behm

If you know your car has to be taken here for insurance evaluation. DO NOT let it go without taking your personal items if possible. Got multiple items stolen from my car. How pathetic of employees fo steal stuff from people who just went through a likely traumatic event.