Copart - Gastonia 28052

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Stephen Valis

they wont, or cannot, return the two keys with two key fobs that go with my Harley Davidson. This has a been a process going on 11 months!! Hours spent on the phone have yielded no results. If someone at Copart actually reads this review. I am not going away!! You lost them! you pay to replace them!

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Erica Behm

If you know your car has to be taken here for insurance evaluation. DO NOT let it go without taking your personal items if possible. Got multiple items stolen from my car. How pathetic of employees fo steal stuff from people who just went through a likely traumatic event.

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Sebastian Orejuela

Yesterday, 11/28/2022, I visited the Copart facility in GASTONIA NC with my wife and my experience was horrible. The car I went to check out had no battery and I asked for a jump starter to start the car, but Copart's jump starter didn't work. I immediately went to my car to get my jump starter, but I went out the wrong door and the right thing was to go out the office door. It was my second time at a copart office and I didn't know that this was a rule. Also, he only had 10 minutes to start the engine because the store was closing and he was in a hurry. After taking my own jump starter, I entered the same wrong door again, and at that moment a woman with short hair and a communication radio on her waist came out of the office to yell at me very loudly and treat me very badly because I was using the door wrong. This moment was horrible and I feel like this treated me like a dog. I never yelled at this person, I just told her (okay) and she kept yelling at me with a lot of anger and contempt. She wouldn't stop yelling at me and she took me out of the place like an animal. I understand that I can be wrong, but it is not the correct way to treat someone who regrets when they make a mistake due to ignorance. It was only my second time visiting a Copart location and never had this problem. I am writing this complaint with the intention that this person can improve communication with clients and that they can understand that clients must be treated with respect. I am not her enemy and I am not an animal. I can understand things and there is no need for this person to yell at me disgustingly. Right now I am very sad and very upset. I recommend that next time this person can talk to customers and kindly explain if something is not being done right. I hope this helps something and they can improve their customer service. Thank you very much.